Summary
Overview
Work History
Education
Skills
Profile
Timeline
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Esteban Perez

Miami,FL

Summary

Hospitality professional with over 20 years of experience in fine dining and luxury environments. Expertise in guest service, team development, and exceeding sales targets. Forbes 5-star trained with strong skills in food and beverage service and VIP management. Bilingual in English and Spanish, demonstrating leadership and operational excellence.

Overview

11
11
years of professional experience

Work History

Server

Dirty French Steakhouse
Miami, FL
09.2024 - 03.2025
  • Directed table service prioritizing upscale guest experience, delivering expert recommendations on menu items, steak selections, and wine pairings.
  • Oversaw and organized support staff to ensure seamless, prompt, and professional service during each shift.
  • Cultivated comprehensive understanding of seasonal offerings, specialty cuts, and beverage programs to elevate guest satisfaction and optimize sales.
  • Addressed guest concerns with discretion and professionalism, fostering service excellence and repeat business.

Captain

Perry’s Steakhouse & Grille, Miami
Miami
01.2022 - 08.2024
  • Ensured optimal guest experiences.
  • Provided exceptional dining service while ensuring all necessary accommodations for guest satisfaction.
  • Proactively anticipated and resolved service needs.
  • Proposed additional strategies to boost restaurant sales.
  • Consistently adhered to protocols, quality assurance standards, and regulations.
  • Train new hires to ensure conformity with restaurant procedures.

Server

Seaspice Brasserie & Lounge Miami
Miami, FL
01.2018 - 11.2021
  • Leveraged occasion insights to upsell wine and spirits effectively.
  • Provided exceptional service to guests in a high-energy dining environment.
  • Managed table assignments to optimize guest flow and satisfaction.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in training new servers on menu items and service standards.

Super Captain

BLT Prime at Trump National Doral Miami
Miami, FL
01.2016 - 01.2018
  • Suggested and skillfully matched wines to enhance menu selections, improving overall dining experience and boosting guest satisfaction.
  • Enhanced accuracy in inventory control operations
  • Monitored floor operations to ensure compliance with company standards.
  • Provided personalized service to high-profile and VIP guests, ensuring discretion, exceptional attention to detail, and a seamless fine dining experience tailored to individual preferences.
  • Motivated the team to maximize customer satisfaction and productivity.
  • Trained new staff on service protocols and restaurant standards.

Captain

BLT Prime at Trump National Doral Miami
Miami, FL
01.2014 - 01.2016
  • Fostered guest satisfaction through attentive service and personalized experiences, driving repeat business and brand loyalty.
  • Delivered consistently exceptional dining experiences, aligned with fine dining standards.
  • Accurately managed orders and processed financial transactions using POS systems, with efficiency and precision.
  • Provided tailored menu recommendations based on guests' preferences, dietary needs, and wine pairings.
  • Resolved guest concerns promptly and professionally, ensuring positive outcomes, and continued satisfaction.

Education

Bachelor’s degree - Marketing

Baruch College, Zicklin School of Business
N.Y.
01.2008

Certificate - Wine And Spirits

Wine Institute Chile
Chile
01.2001

High school -

La Salle
Santiago, Chile
01.1999

Skills

  • POS systems expertise (Aloha, Toast, Micros)
  • Microsoft Office proficiency
  • OpenTable experience
  • Analytical thinking and planning
  • Attention to detail
  • Organizational skills
  • Problem analysis and judgment
  • Critical thinking and decision-making
  • Adaptability and flexibility
  • Bilingual communication (Spanish, English)

Profile

  • Exceptional memory with the ability to quickly learn all operational aspects.
  • Thrives under pressure.
  • Forbes-trained in 5-star dining environments.
  • Outstanding interpersonal skills.
  • Proficient in sales techniques.
  • Experienced with point of sale (POS) systems.
  • Understanding of food safety standards.
  • Upbeat, friendly, and positive attitude.
  • Highly responsible and reliable.

Timeline

Server

Dirty French Steakhouse
09.2024 - 03.2025

Captain

Perry’s Steakhouse & Grille, Miami
01.2022 - 08.2024

Server

Seaspice Brasserie & Lounge Miami
01.2018 - 11.2021

Super Captain

BLT Prime at Trump National Doral Miami
01.2016 - 01.2018

Captain

BLT Prime at Trump National Doral Miami
01.2014 - 01.2016

Bachelor’s degree - Marketing

Baruch College, Zicklin School of Business

Certificate - Wine And Spirits

Wine Institute Chile

High school -

La Salle

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