Esteban Pratt

Operations Supervisor with extensive experience in business and employee management. Proven track record in overseeing daily activities and optimizing production processes. Strong leadership skills combined with strategic problem-solving capabilities and effective communication.

• Led efforts that enabled the station to surpass an 85% KPI goal-an achievement not seen in over 12 months.
• Lead ramp operations team to ensure timely aircraft turnarounds, coordinate ground handling activities, and maintain safety protocols while optimising resource allocation.
• Develop and execute strategic ramp operations protocols, enhancing aircraft turnaround efficiency while maintaining strict compliance with safety standards.
• Streamline ground handling workflows through data-driven analysis, leading to substantial reduction in operational delays and improved resource utilisation.
• Build cross-functional partnerships between flight crews and ground staff, fostering seamless communication channels for enhanced operational coordination.
• Implement comprehensive training programs for ground staff, elevating team competency while ensuring adherence to aviation safety regulations.
• Direct ramp operations team to maximise aircraft turnaround efficiency while enforcing stringent safety protocols and optimising ground handling resources.
• Managed cargo manifest accuracy, implemented efficient loading strategies, and maintained precise weight distribution records for flight safety.
• Streamlined cargo handling processes, reduced ground time delays, and optimised resource allocation while maintaining service quality standards.
• Fostered team coordination between ground crew and flight operations, ensuring seamless cargo transfers and maintaining communication channels.
• Analysed cargo flow patterns, identified operational bottlenecks, and implemented solutions to enhance loading efficiency and safety standards.
• Led customer service team of 12, implemented service quality protocols, resolved complex escalations, and streamlined communication channels for enhanced customer satisfaction.
• Coordinated cross-functional initiatives between retail and service teams, mentored new hires, and maintained exceptional service standards during peak seasons.
• Fostered positive team environment, provided coaching to service representatives, and maintained high standards of customer care through effective leadership.
• Managed daily operations, tracked service metrics, and implemented training programs while ensuring compliance with company policies and service protocols.

• Spanish
• English