Esteban Ramos Aguilar
Georgetown
Summary
Highly skilled Service Desk professional with excellent problem-solving and communication abilities. Proven track record of providing efficient technical support and maintaining high levels of customer satisfaction. Seeking to leverage expertise in a challenging role.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in the Inventory associate position.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Cinemark
12.2024 - Current
- Supervised daily operations to ensure excellent customer service and team performance.
- Coordinated staff schedules to optimize coverage during peak hours and enhance efficiency.
- Assisted in training new employees on operational procedures and customer interaction standards.
- Conducted regular audits of cash handling processes to ensure accuracy and compliance.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Resolved customer complaints effectively, fostering a positive environment and loyalty.
Theater Staff Member
Cinemark
07.2024 - 12.2024
- Assisted in daily operations, ensuring smooth theater functionality and guest satisfaction.
- Managed ticket sales and reservations using theater management software.
- Supported setup and breakdown of events, maintaining organization in workspace.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Adapted quickly to shifting priorities during high-demand periods or special events.
Customer Service
Home Depot
07.2022 - 05.2023
- Resolved customer inquiries with friendly and efficient service in a fast-paced environment.
- Cultivated positive relationships with clients through active listening and effective communication.
- Handled escalated customer concerns with professionalism and problem-solving skills.
- Received multiple commendations for exceeding customer satisfaction expectations and achieving performance targets.
- Delivered outstanding customer service to ensure repeat business and referrals.
- Worked closely with other internal departments to resolve customer service issues.
Education
High School Diploma -
East View Highschool
Georgetown, Tx05.2017
Skills
- Customer service
- Problem solving
- Communication
- Multitasking
- Time management
- Attention to detail
- Team collaboration
- Money handling
- Team leadership
- Decision-making
LANGUAGES
Spanish | Native
Timeline
Assistant Manager
Cinemark
12.2024 - Current
Theater Staff Member
Cinemark
07.2024 - 12.2024
Customer Service
Home Depot
07.2022 - 05.2023
High School Diploma -
East View Highschool