Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Esteban Reza Valencia

El Paso,TX

Summary

I am an accomplished Logistics/Customer service manager with over 25 years of experience in the concrete manufacturing and ready-mix delivery industry. My expertise lies in optimizing end-to-end supply chain operations, reducing costs, and ensuring regulatory compliance. I have a strong background in vendor management, inventory control, and strategic planning, and I excel at leading teams to achieve operational excellence.

My career goal is to leverage my extensive logistics and leadership experience to drive continuous improvement and operational success within a dynamic organization. I aim to optimize supply chain efficiency, implement innovative strategies, and deliver exceptional service while adapting to emerging industry trends and technologies.

Overview

37
37
years of professional experience

Work History

Customer Logistics Manager

GCC
12.2018 - Current
  • Improving customer satisfaction by promptly addressing order fulfillment issues.
  • Ensuring compliance with transportation safety standards.
  • Directing daily shipping and receiving operations, with a focus on increasing on-time delivery rates.
  • Conducting logistics audits, tracking shipments, and coordinating driver dispatch.
  • Managing budgets, communicating shipment updates, and collaborating effectively with teams.
  • Meeting the daily live changing order schedule to ensure each client meets its goals.
  • Client face to face meetings on future plans/projects needs to ensure the right schedule is met ahead of time.

Logistics Coordinator

GCC
06.2000 - 12.2018
  • Prepared and documented shipment activities
  • tracked orders
  • coordinated with sales and customer service
  • ensured compliance with regulations
  • developed contingency plans
  • registered vendors and customers
  • improved order accuracy
  • analyzed route performance
  • monitored logistics performance metrics
  • responded to customer inquiries.

Production Supervisor

THERM-O-DISC INC
06.1987 - 02.1996
  • Reviewed logs and reports to ensure optimal production levels
  • identified abnormalities in equipment and processes
  • supervised thermostat plant operations.
  • Established clear priorities and production quality standards.
  • Managed staff hiring, training and supervision.
  • Monitored daily and weekly key performance indicators to maintain on-track status.

Skills

  • Supply Chain Management : Expertise in managing end-to-end logistics processes, from procurement to delivery, ensuring efficient and timely operations
  • Process Optimization : Proven ability to improve operational efficiency, including inventory optimization, route planning, and plant automation upgrades
  • Team Leadership : Strong leadership skills to motivate, guide, and manage cross-functional teams, including drivers, warehouse staff, and procurement specialists
  • Vendor and Client Relations : Skilled in managing vendor relationships and maintaining excellent customer satisfaction through timely communication and problem resolution
  • Regulatory Compliance : Deep understanding of logistics and production regulations, ensuring adherence to safety standards and industry requirements
  • Data Analysis and Reporting : Proficient in analyzing performance metrics and data to identify inefficiencies, implement improvements, and generate reports
  • Logistics Software : Experience with logistics software such as SAP and inventory tracking systems, and GPS monitoring systems
  • Lean and 5S Methodologies : Champion of continuous improvement initiatives using Lean and 5S methodologies, successfully applied across US and Mexican operations
  • Risk Management : Adept at identifying and mitigating risks within supply chain and production environments to ensure smooth operations
  • Bilingual Communication : Fluent in Spanish (C2) and proficient in English (B2), facilitating cross-border communication and collaboration

Accomplishments

  • Achieved a 98.39% delivery rate for the year 2017.
  • Transitioned from JD Edwards to SAP, improving metrics and boosting delivery times, which increased customer satisfaction and strengthened company credibility.
  • Upgraded the ECS Batch control system to Command Batch System, enhancing concrete plant automation and improving overall mix quality.
  • Championed Lean/5S and ISO9000 methodologies for continuous improvement within the department, serving as a pilot program later adopted across GCC operations in the US and Mexico.

Timeline

Customer Logistics Manager

GCC
12.2018 - Current

Logistics Coordinator

GCC
06.2000 - 12.2018

Production Supervisor

THERM-O-DISC INC
06.1987 - 02.1996

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Esteban Reza Valencia