Esteban Rico

As a Proposal Manager, I'm responsible for handling proposal opportunities for tax services’ pursuits from the moment they’re assigned until the proposal document is submitted. I possess complete PMO ownership of the quality and completion of the proposal document and I'm the main point of contact for the client service team. I focus on developing tools and providing services and other resources to support building quality proposals that win work for the Firm. Listed below are the types of services I assist with the dedicated team in preparing the professional decks:

• Design and formatting support
• Team bios (retrieval / formatting)
• Timeline / calendar development to assist in managing the project
• Proofreading
• Coordinate / request support for formatting, graphic design, deck cleanup, etc.
• Ensure compliance with PwC branding standards
• Content and information searching, research and retrieval of content from previous clients' proposals
• Coordinate and schedule proposal writer, if applicable
• Schedule and lead status calls as defined by the teams
• Act as liaison with the client team
• Coordinate with client strategist in managing tracking tools
• Perform quality checks
• Schedule / coordinate formal copy editor from the CXO team

• As an account-focused Proposal Manager, I'm responsible for handling proposal opportunities for select priority clients’ pursuits from the moment they’re assigned until the proposal document is submitted. I possess complete PMO ownership of the quality and completion of the proposal document and I'm the main point of contact for the client service team. I focus on developing tools and providing services and other resources to support building quality proposals that win work for the Firm. Listed below are the types of services I assist with the dedicated team in preparing the professional decks:
• Design and formatting support
• Team bios (retrieval / formatting)
• Timeline / calendar development to assist in managing the project
• Proofreading
• Coordinate / request support for formatting, graphic design, deck cleanup, etc.
• Ensure compliance with PwC branding standards
• Content and information searching, research and retrieval of content from previous clients' proposals
• Coordinate and schedule proposal writer, if applicable
• Participates in status calls as defined by the teams
• Act as liaison with the client team
• Coordinate with Client Strategist in managing tracking tools
• Perform quality checks
• Schedule / coordinate formal copy editor from the PCoE team

• I've been working at the Proposal Center of Excellence of PwC's Argentina Acceleration Center since September 2015 where I started as a proposal reviewer before moving into a proposal coordinator position. I acted as a proposal manager interacting directly with the firm's client strategists, coordinating tasks with our local and India teams and responsible for the quality of the final deliverable.
• I am also a trained writer and proofreader with deep knowledge in the firm's proposal development support process. I am currently the team leader of the proposal coordinators' team. My role is to guide them towards providing the best support to our internal client teams, as well as providing them with feedback, putting together performance evaluations, delivering communications and updates, putting together reports for our leaders in the US, among other tasks.
• I've also been in charge of assigning incoming requests, performing coaching and training of new hires and of new processes to existing team members, and ensuring high standard of quality in deliverables and that style guidelines are followed.

• Assist Client Strategists and client service teams with pursuits that are not assigned to the NPT/PM/US writing network. Handle tasks such as template creation, formatting, content sourcing or bio development, as well as scheduling writing, proofreading, and final formatting.

• As part of the Proposal Hub at the Argentina Service Deliver Center, I performed reviewing of the work on proposals that was handled by the processors. My role was to ensure the company policies were being applied and that the branding, formatting details and wording were impeccable before delivering the request to the original requestor. I also provided feedback to the processors regarding opportunities for improvement.

• Management of Blueprint / People hierarchy / Cost Center hierarchy positions for Global Finance.
• Coordination of the promotions process.
• Blueprint and headcount analysis for the different organizations within Finance.
• Generate reports of positions, openings, movements and head-hunting processes for Global Finance.
• Process planning and headcount forecasting for all Global Finance organizations.
• Support Finance leadership in all activities mentioned above.
• Process improvement.
• Headcount and blueprint database generation and maintenance.

• Provide input to the e2e reporting commercial service delivery managers to maximize the quality of service (QoS) for the assigned BU.
• Partner with the SMEs to drive report standardization and simplification within the BU.
• Drive ongoing engagement with key business partners.
• Manage the report portfolio for the service.
• Manage the change management process for the reporting portfolio.
• Lead periodic service reviews with BU clients.
• Review operational service results with P&G solution manager and intervenes when necessary.
• Updates P&G solution manager on issues & opportunities.

• Coordinate and resolve SAP interface errors for more than 50 interfaces globally, supporting Marketing Terminals, Exchange locations, Gateway, Lubricants etc.
• Facilitate the accounting close each month by preparing reports using Access/SAP Reports, to identify any open items and to resolve any pending issues by working with each of the business units.
• Perform SOX controls to ensure Information Protection and Sarbanes Oxley compliance, and run monthly reports to communicate organizational performance metrics.

• NorthgateArinso is a leading global Human Resources software & services provider mainly dedicated to provide HR Outsourcing to other companies.
• I was responsible of creating the Operations Reports that are delivered to all their clients on a monthly basis. These reports are run on HRW, Cisco Reporting Tools and SAP and put together in Excel and PowerPoint presentations. I was also in charge of maintaining and updating the company's Knowledge Management site, which is the source of all information to their employees by means of SOPs and Job Aids.

• I was responsible of handling escalations from customers requiring the services of this company. My duties were to contact the phone companies involved in the job that was being escalated in order to gather information from them. My responsibilities were getting and handling that information in order to provide the customer with the service they had hired from us to be up and running within the requested due date.

• I worked for the Kodak Offshore project since its launch. I've been part of the Help Desk team which was created to provide with technical assistance to the project's agents. I was also a backup Supervisor covering for the actual Supervisors in their duties considering my experience in my previous position.

• I was part of the MSN Offshore project from day one and I was promoted to Supervisor six months after the project started. This means that I was on this position for well over a year.
• I managed groups of 10 to 20 people and we were always able to achieve and surpass the metrics set by the company.
• My responsibilities were to coach, monitor and give feedback to my agents in order for them to improve their performance and achieve the project's metrics and the quality standards set by our client.

• During my time working in this company, we have developed the implementation of processes and procedures under ISO 9000 Standards. This company was always willing to accomplish the highest degree of quality in each and every one of its production steps. My main responsibility was to prepare (typing and distribution) and follow up the documentation that was applicable to every department and control it according to these quality standards.
• Moreover, I was in charge of translating manuals and procedures that were sent to us from the United States and I also translated letters and memos from Spanish to English in order to provide with information to the foreign people that worked in the company.