Esteban Silvestry

Proven leader in customer service management, adept at team leadership and CRM knowledge, with a track record of enhancing team performance and customer satisfaction at Bank of America. Spearheaded initiatives that significantly improved service delivery and problem resolution, demonstrating exceptional coaching and mentoring abilities alongside technical acumen. Hands-on Customer Service Manager effective in motivating others to reach optimum potential. Collaborative multitasker with thoughtful leadership style and equitable task delegation. Organized facilitator of numerous competing variables to meet team goals of serving clientele. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent agent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.