Esteban Singleton
South Bend,IN
Summary
Successful at assessing and understanding problems and developing proactive, successful solutions to meet customer needs and maximize system performance. Positive, upbeat and committed to continuous professional development. Been a manual laborer since I've worked but open to a career change. I am great with customers and offer any help needed on understanding any product. I am very loyal to my employer and hard driven to do my best in succeeding and whatever the job may be. Consider myself a man of many trades.
Overview
11
11
years of professional experience
Work History
HVAC Technician
Masons heating
South Bend, IN
05.2016 - Current
- Troubleshoot and diagnose issues with HVAC equipment, providing recommendations for remediation.
- Maintain and service HVAC systems and refrigeration equipment.
- Install heating, air conditioning and ventilation equipment and test for proper operation.
- Complete preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Recycle and charge refrigerants.
- Repair and replace condensers, compressors, water heater and furnace equipment for residential and commercial customers.
- Disassemble units, repair broken components and restored to operating condition.
- Examine heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Some plumbing and electrical
Maintenance Engineer 2
Four Winds Casino
South Bend, IN
03.2023 - 09.2023
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Performed troubleshooting and repair for complex electrical equipment.
- Organized and directed maintenance shutdowns and startups.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Resolved customer complaints in prompt, polite and professional approach.
- Investigated and corrected mechanical problems with machinery.
- Worked on ice machines, chillers and walk in coolers
- Worked on cooking and kitchen equipment
- Worked and replaced parts on lobster tanks
- Refrigeration work
- Diagnosed and fixed plumbing and electrical issues
Warehouse Associate
GW Berkheimers
South Bend, IN
02.2015 - 03.2016
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received deliveries, scanned packages and updated orders in internal database.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Managed warehouse system updates to increase productivity and reduce errors.
- Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
- Generated warehouse shipping documents, packing lists and invoices.
- Researched issues to address shipping errors and packaging mistakes.
- Applied schedule, organizational and routing knowledge to enhance delivery planning.
- Complied with local, state and federal requirements involving shipping and handling of hazardous materials.
- Logged unit quantities and entered data into inventory database.
Customer Service Representative
Napa ridge
South Bend, IN
05.2013 - 06.2014
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Made outbound calls to obtain account information.
Education
Some College (No Degree) - Hvac
Ivy Tech Community College
South Bend, INDiploma -
Marian High School
Mishawaka, IN06.2010
Skills
- Pumps, fans and cooling towers
- Duct sizing and design
- Piping and brazing
- Ventilation and air conditioning
- Excellent problem solver
- Installation expert
- Self-motivated
- Analytical thinker
- Dedicated team player
- Quality-focused
- Customer service
- Organizational skills
- Problem resolution
- Working collaboratively
- Reliable and trustworthy
- Computer skills
- Alot of residential experience
- Some commercial experience
- Plumbing and electrical
- Service tech and installer
Timeline
Maintenance Engineer 2
Four Winds Casino
03.2023 - 09.2023
HVAC Technician
Masons heating
05.2016 - Current
Warehouse Associate
GW Berkheimers
02.2015 - 03.2016
Customer Service Representative
Napa ridge
05.2013 - 06.2014
Some College (No Degree) - Hvac
Ivy Tech Community College
Diploma -
Marian High School