Esteban Torres
Bronx,US
Summary
Experienced Sales Associate and Manager with 10 years of expertise in logistics coordination and client relations. Known for improving customer satisfaction through efficient service delivery and streamlined operational processes. Proven track record in inventory management and workspace organization, contributing to operational readiness and increased productivity. Eager to utilize skills in a fast-paced environment, focusing on creative problem-solving and driving continuous improvements.
Overview
14
14
years of professional experience
Work History
Sales Associate/ Manager
The UPS Store
08.2013 - 10.2024
- Managed logistics for timely deliveries, boosting client satisfaction and efficiency.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coordinated passport services, enhancing convenience and store productivity.
- Optimized inventory, ensuring adequate supply levels and reducing shortages.
- Performed opening and closing duties, maintaining store readiness and security.
- Improved shipping processes, reducing delivery times and increasing customer satisfaction.
- Developed client rapport for better customer satisfaction and repeat business.
Maintenance/Porter
Parkchester South Condominium
08.2023 - 10.2023
- Performed heavy maintenance and ensure building cleanliness, enhancing resident satisfaction.
- Efficiently handled waste management, contributing to a cleaner environment.
- Collaborated with team to maintain high standards of building upkeep and safety.
- Performed cleaning and maintenance duties as directed.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Street Team Representative
Monster Energy
08.2019 - 08.2022
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed assigned locations, ensuring optimal product placement and inventory levels.
- Coordinated inventory orders, maintaining stock to meet demand and boost sales.
- Performed maintenance tasks to ensure displays remained attractive and functional.
- Increased product visibility by negotiating prime shelf space in key locations.
- Enhanced brand presence through strategic upselling and customer engagement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
Stock Clerk/ Maintenance
Mc Donald's Fast Food Restaurant
02.2011 - 10.2013
- Unloaded deliveries efficiently, ensuring timely restocking of inventory.
- Maintained organized and clean pantries to enhance operational efficiency.
- Performed heavy maintenance tasks, contributing to a safe and functional environment.
- Streamlined inventory management by organizing stock efficiently, leading to noticeable gains in order accuracy and reduced waste.
- Maintained cleanliness and organization of stock areas, ensuring compliance with health regulations and enhancing operational efficiency.
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Collaborated with team members to maintain a clean, organized, and safe work environment for all staff.
- Followed orders precisely for correct items, sizes and quantities.
Education
High School Diploma -
Urban Assembly School of Careers in Sports
Bronx, New York06.2010
Skills
- Proficient in Spanish
- Excellent Interpersonal Skills
- Efficient packing techniques
- Freight coordination
- Facility upkeep
- Efficient task management
- Clerical tasks management
- Stock management
- Logistics Coordination
- Client engagement
- Workspace Management
- Waste disposal management
- Facility maintenance
- Operational Efficiency
- Client interaction
- Effective listening skills
Languages
Spanish
Professional Working
Timeline
Maintenance/Porter
Parkchester South Condominium
08.2023 - 10.2023
Street Team Representative
Monster Energy
08.2019 - 08.2022
Sales Associate/ Manager
The UPS Store
08.2013 - 10.2024
Stock Clerk/ Maintenance
Mc Donald's Fast Food Restaurant
02.2011 - 10.2013
High School Diploma -
Urban Assembly School of Careers in Sports
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