ESTEBAN VAZQUEZ
WEST PALM BEACH,FL
Summary
Versatile and results-driven professional with a track record of enhancing customer satisfaction and exceeding sales targets at OSL Retail Services. Leveraging exceptional people skills and product knowledge expertise, adept at building strong relationships and solving problems efficiently. Demonstrated ability to maintain a positive attitude and collaborate effectively in fast-paced environments. Experienced and dependable sales associate with a proven track record of delivering exceptional customer service and building strong relationships. Committed to creating a welcoming environment for customers and offering comprehensive assistance. Possesses a deep understanding of sales strategy and merchandising techniques, ensuring the effective execution of sales goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
OSL Retail Services
08.2024 - 12.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Delivery Driver
Spark
11.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
Retail Associate
WALMART
07.2022 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Participated in periodic inventory counts to maintain accurate stock levels.
Kitchen Assistant
School District of Palm Beach County
09.2023 - 01.2024
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided backup support to other staff members during busy periods or staff shortages.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated standard kitchen equipment with focus on safety and sanitation.
Retail Associate
EL DANI GROCERY STORE
07.2021 - 07.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
Education
Associate of Science - Registered Nurse
Palm Beach State College
Lake Worth, FL01-2027
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Relationship building
- Cash handling
- Flexible schedule
- Money handling
- Sales expertise
- Product sales
- Customer needs assessment
- Store maintenance
- Approachability
- Merchandise display
- Product knowledge expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Delivery Driver
Spark
11.2024 - Current
Sales Associate
OSL Retail Services
08.2024 - 12.2024
Kitchen Assistant
School District of Palm Beach County
09.2023 - 01.2024
Retail Associate
WALMART
07.2022 - 05.2024
Retail Associate
EL DANI GROCERY STORE
07.2021 - 07.2022
Associate of Science - Registered Nurse
Palm Beach State College
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