Esteban Andres Nuñez
Hayward,CA
Summary
Driven and goal-oriented IT Specialist with 5+ years of experience with IT Tech devices and systems. Knowledgeable in providing complete and fast customer support. Strong communication and leadership skills to provide very clear customer support. Desiring to join an IT or Construction Company to optimize and bring processes to another level while effectively cutting costs but fulfilling customers' needs.
Overview
9
9
years of professional experience
Work History
Home Depot
Merchandise Execution Team Member
San Ramon , CA
03.2024 - Current
- Assisted in setting up and stocking product displays in store aisles.
- Conducted inventory audits on products to ensure accuracy of stock levels.
- Provided customer service assistance to shoppers seeking help with locating merchandise.
- Collaborated with store managers to establish promotional strategies for product lines.
Staples
Retail Sales Associate
San Ramon , CA
12.2023 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
Bentley School
Technology Support Specialist
Oakland , CA
06.2022 - 08.2023
- Sets up, installs and maintains common desktop and laptop computers,Macs, multiple business software, office machines, and printers.
- The provision of facilities and technical assistance for conferences, audio-visual presentations, and events.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Acted as network administrator by creating accounts and managing permissions for users.
Bentley School
After Care Program
Oakland , CA
11.2020 - 03.2024
- I assisted the after-care program, taking care of the students and ensuring everyone was safe.
- Assisting lead teachers with camp sessions in a flexible and collaborative manner
Bentley School
Summer IT Tech Assistant
Oakland , CA
06.2018 - 08.2022
- Did Inventory of both campuses (Hiller and Lafayette), Fix broken or minor tech issues with Laptops, iPads, Projectors, Monitors, Replace Apple TV's, Updated Software, Fix bugs or viruses.
Nuñez Remodeling Family Business
Self Employed
Hayward , CA
06.2015 - Current
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Developed strong supplier relationships by obtaining alignment and delivering on mutually established goals.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Part of Architecture/Engineering Construction Plans
Education
Bachelor of Science - Business Administration and Management
Saint Mary's College of California
Moraga, CA01.2024
Skills
- Strong Microsoft 365 and Google skills (Excel Word, Sheets, Powerpoint, Docs, Sheets and Presentation)
- Logging Support Tickets/Ticketing System
- Help Desk Support
- Basic skills using AutoCAD and SketchUP
- Basic understanding of networking concepts such as WiFi, VPN, VLAN, DNS, and DHCP
- Account Administration
- Organizational Skills
- Attention to Detail
- Good Work Ethic
- First Aid/CPR
- Flexible Schedule
- Data Management
- Supervision & Leadership
Timeline
Home Depot
Merchandise Execution Team Member
03.2024 - Current
Staples
Retail Sales Associate
12.2023 - Current
Bentley School
Technology Support Specialist
06.2022 - 08.2023
Bentley School
After Care Program
11.2020 - 03.2024
Bentley School
Summer IT Tech Assistant
06.2018 - 08.2022
Nuñez Remodeling Family Business
Self Employed
06.2015 - Current
Bachelor of Science - Business Administration and Management
Saint Mary's College of California
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