Estee Domingos
Lancaster,NY
Summary
Accomplished Engineer with a proven track record at GEICO, enhancing operational efficiency and user experience through expert SharePoint Administration and dynamic team leadership. Skilled in Power Automate Flow and PowerApps, with a knack for mentoring and project management, significantly improving business processes and training methodologies.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Engineer II
GEICO, Government Employees Insurance
07.2021 - Current
- Provide Technical Solutions based on Business Requirements.
- Deliver finished M365 solutions within customer-prescribed timeframes.
- Create SharePoint Sites and M365 Groups and run necessary Powershell scripts.
- Represent SharePoint and Power Platform during large and complex development projects.
- Perform Site Migrations and Bulk Permission Changes
- Lead projects involving SharePoint migrations for entire departments. Inform stakeholders of project milestones.
Senior Software Analyst I
GEICO, Government Employees Insurance
07.2018 - 07.2021
- Lead the Contractor Team in migrating entire GEICO tenant on premises to SharePoint Online.
- Provided Enterprise level support for over 3000 SharePoint Site Owners, empowering them to create their own solutions using M365 Solutions.
- Troubleshoot variety of issues involving M365 Products, including On Call support.
- Provided Power Automate Flow and PowerApps Development and End User Support.
- Develop Microsoft 365 Product Training specific to the GEICO Tenant.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Application Systems Analyst II
GEICO, Government Employees Insurance
08.2017 - 07.2018
- Provided Enterprise level support for over 3000 SharePoint Site Owners, empowering them to create their own lists, libraries and pages.
- Troubleshoot variety of issues involving SharePoint onPrem, including On Call support.
- Provided SharePoint Designer Workflow and then Nintex Workflow End User Support.
- Develop SharePoint Product Training specific to the GEICO Tenant.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Corporate Claims E-Learning Designer
GEICO, Government Employees Insurance
11.2014 - 08.2017
- SharePoint Administrator for Corporate Claims Site Collection.
- Published learning modules and articles.
- Published Training Videos and Learning Courses.
- Obtained approval of concepts by submitting rough drafts to management.
- Lead variety of projects between the Training Team and Claims Home Office Attorneys.
- Maintained consistent use of graphic imagery in materials and followed company branding guidelines.
Corporate Claims Trainer
GEICO, Government Employees Insurance
03.2012 - 11.2014
- Led the Corporate Trainer Development Program, a week long program devoted to strengthening the skills of Regional Trainers.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Rolled out companywide training for both a new Claims File application and phone system.
- Authored, updated and implemented training procedures.
Claims Trainer
GEICO, Government Employees Insurance
03.2008 - 03.2012
- Worked independently with minimal supervision, setting priorities and demonstrating excellent project management skills.
- Assimilated information and complex technical concepts through additional workshops created based on actual claim files.
- Modeled ethical behavior and executed job responsibilities in accordance with company core values, ethics and information protection policies.
- Identified and responded to changing job demands according to developing assignments and environmental conditions. Introduced hand on learning in the classroom and role played negotiations based on actual complex claim files.
- Maintained records on attendance and participation.
Claims Adjuster
GEICO, Government Employees Insurance
02.2006 - 03.2008
- Made and communicated decisions regarding fault and liability in an auto accident.
- Answered customer questions regarding deductibles.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
Education
Bachelor Of Arts - Communications
Canisius College
Buffalo, NYSkills
- SharePoint Administration
- Microsoft 365 Admin Center
- Power Automate Flow and PowerApps Development and End User Training/Support
- ShareGate Site Migration
- Technology Solution Design
- Knowledge Management
- Information Architecture
- Companywide Support and Troubleshooting
- Project Management
- End User Testing
- Executing Script in Powershell
- Product Demonstration
Certification
MS900
Claims Law
Timeline
Engineer II
GEICO, Government Employees Insurance
07.2021 - Current
Senior Software Analyst I
GEICO, Government Employees Insurance
07.2018 - 07.2021
Application Systems Analyst II
GEICO, Government Employees Insurance
08.2017 - 07.2018
Corporate Claims E-Learning Designer
GEICO, Government Employees Insurance
11.2014 - 08.2017
Corporate Claims Trainer
GEICO, Government Employees Insurance
03.2012 - 11.2014
Claims Trainer
GEICO, Government Employees Insurance
03.2008 - 03.2012
Claims Adjuster
GEICO, Government Employees Insurance
02.2006 - 03.2008
Bachelor Of Arts - Communications
Canisius College
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