Estefanía Solís Coutino
Mission
Summary
Offering excellent organizational and multitasking abilities, eager to learn and develop in business office environment. Brings foundational understanding of administrative tasks and proficiency in Microsoft Office Suite and scheduling software. Ready to use and develop communication and problem-solving skills in Business Office Specialist role.
Overview
3
3
years of professional experience
Work History
Business Office Specialist I
Doctors Hospital at Renaissance Health System
07.2024 - Current
- Operated telephone console to receive incoming calls.
- Collected, arranged, and input information into database system.
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols throughout daily operations in the business office setting.
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
- Managed a portfolio of high-risk accounts, effectively reducing bad debt write-offs through proactive communication and negotiation tactics.
Patient Access Representative
Mission Regional Medical Center
04.2022 - 06.2024
- Streamlined patient registration scores by implementing efficient data collection methods and reducing wait times
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during check-in process
- Enhanced overall patient experience with empathetic communication and thought explanation of insurance benefits and coverage
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable
Education
Master of Science - Health Care Administration
The University of Texas Rio Grande Valley
12-2024
Bachelor of Applied Technology - Medical And Health Services Management
South Texas College
05.2021
Associate of Arts - Business Administration
South Texas College
12.2019
Skills
- Multitasking and Organization
- Insurance Verification
- Team Collaboration
- Phone and Email etiquette
- Language Fluency
- Patient Registration
- Money Handling
- Relationship Building
- Strong Empathy
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Business Office Specialist I
Doctors Hospital at Renaissance Health System
07.2024 - Current
Patient Access Representative
Mission Regional Medical Center
04.2022 - 06.2024
Bachelor of Applied Technology - Medical And Health Services Management
South Texas College
Associate of Arts - Business Administration
South Texas College
Master of Science - Health Care Administration
The University of Texas Rio Grande Valley
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