Estefana Viacobo
Donna,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level on any position available. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
CHW /Member Service Representative
Superior Health Plan
3900 N. 10th St. 7th Floor
09.2014 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Verified customer identification and documentation for compliant transactions.
- Maintained and managed customer files and databases.
- Educated and engaged customers with new bank products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented and developed customer service training processes.
Education
GED -
Region One
McAllen, TXSkills
- Service Upselling
- Issue Resolution
- Customer Service
- Healthcare Knowledge
- Policy Understanding
- Excellent Communication
- Active Listening
- Training and Development
- Insurance Knowledge
- Fraud Detection
- Multitasking
- Conflict Resolution
- Complaint Handling
- Multi-Line Phone Talent
- Problem Resolution
Timeline
CHW /Member Service Representative
Superior Health Plan
09.2014 - Current
GED -
Region One