Estefani Alonso
Milton,FL
Summary
Dynamic leader and innovative problem-solver with a strong work ethic. Committed to seizing opportunities for skill development while actively contributing to team success. Demonstrates exceptional administrative, relationship-building, and problem-solving capabilities, consistently exceeding sales targets through effective multitasking and outstanding customer service. Embraces constructive feedback with integrity and reliability, fostering a collaborative environment that drives results.
Overview
6
6
years of professional experience
Work History
Call Agent
RMG
10.2025 - Current
- Managed inbound and outbound calls, ensuring high customer satisfaction and resolution rates.
- Trained new agents on call protocols and company policies, enhancing team efficiency.
- Assisted in the onboarding process for new hires through mentorship and training sessions.
Solar Sales Representative
Freedom Pros
11.2024 - Current
- Conducted comprehensive site assessments to evaluate solar potential and installation feasibility.
- Presented detailed product demonstrations, showcasing benefits of solar technology to potential customers.
- Collaborated with team members sales processes to help improve customer experience.
SERVICENOW NEXTGEN EXTERN
ServiceNow Platform
12.2023 - 06.2024
- Completed 16-week internship with ServiceNow Platform
- Received combination of 4 ServiceNow instructor-led training classes, hands-on projects, self-paced training via NowLearning
- Completed ServiceNow Administrative Fundamentals (SNAF), ServiceNow Administration Advanced (SNAA), Scripting in ServiceNow Fundamentals(SSNF), IT Service Management Fundamentals (ITSM), Service Portal Fundamentals(SPF), and Application Development Fundamentals
- Developed skills using Service Portal, Flow Designer, Studio, IT Service Management, and Application Development
- Built 1 Application and 1 Service Portal, collaborating with team members during program completion.
CUSTOMER SERVICE SALES ASSISTANT
The Home Depot Inc
07.2022 - 06.2024
- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs
- Streamlined internal processes for increased efficiency in handling client requests and project management
- Provided expert consultation to clients on various aspects of their business operations, offering tailored solutions based on their specific needs and goals
- Trained new team members, sharing best practices and ensuring consistent service standards across department.
SALES ASSOCIATE
Richard Heath and Associates
12.2019 - 10.2021
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Worked to build relationships with customers and built potential for additional sales.
Education
Associate of Arts -
San Diego City College
San Diego, CASkills
- Multitasking and Organization
- Self Motivated
- Leadership
- Time Management
- Problem-Solving
- Creative and Innovative
- Customer Service
- Verbal and written communication
- Scheduling
- Goal oriented
Timeline
Call Agent
RMG
10.2025 - Current
Solar Sales Representative
Freedom Pros
11.2024 - Current
SERVICENOW NEXTGEN EXTERN
ServiceNow Platform
12.2023 - 06.2024
CUSTOMER SERVICE SALES ASSISTANT
The Home Depot Inc
07.2022 - 06.2024
SALES ASSOCIATE
Richard Heath and Associates
12.2019 - 10.2021
Associate of Arts -
San Diego City College