Estefani Cle Calis
Orlando,FL
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Housekeeper, Custumer Service
Evelin
01.2021 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Housekeeping
Shirlie Guimarra
09.2020 - 01.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
Waitress, Cashier, Assistant
Josefina Santos
10.2018 - 07.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Education
Psychology
Sistema Universitario Ana G Mendez - Universidad Del Este
Carolina, PR04.2024
No Degree - Computer Technology
Francisco
Santo Domingo Pueblo, NM03.2017
Skills
- Computer Proficiency
- Professional Telephone Demeanor
- Brand Representation
- Lead Generation
- Coordination
- Staff Training
Languages
English
Spanish
Timeline
Housekeeper, Custumer Service
Evelin
01.2021 - Current
Housekeeping
Shirlie Guimarra
09.2020 - 01.2021
Waitress, Cashier, Assistant
Josefina Santos
10.2018 - 07.2020
Psychology
Sistema Universitario Ana G Mendez - Universidad Del Este
No Degree - Computer Technology
Francisco
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