Estefani Duarte
Summary
Global Cybersecurity major at the University of St. Thomas with a passion for expanding personal knowledge and gaining practical experience in securing information, networks, and systems. Actively seeking internships and learning opportunities to apply theoretical knowledge in real-world scenarios. Ultimate goal is to contribute to the protection of digital environments and make a meaningful impact in the field of cybersecurity.
Overview
2
2
years of professional experience
Work History
Governance, Risk and Compliance Intern
Harris County Universal Services
11.2024 - Current
- Researched and reviewed existing policies and procedures to analyze security levels.
- Reviewed documents, files, and other records to assess compliance and address potential risk for the development of processes in GRC.
- Worked and shadowed IAM and GRC teams.
IT Help Desk/IT Mobile Support Intern
Harris County Sheriff Office
09.2024 - 11.2024
- Delivered assistance and support for team-based IT projects.
- Supported IT department in handling technology rollout and maintenance.
- Collaborated with other departments to identify and solve software issues.
- Preformed Mobile Name Candidating
- Kept mobiles in proper working order by repairing and replacing malfunctioning parts.
- Delivered assistance and support for mobile devices
- Installed, modified, and repaired software and hardware to resolve technical issues.
Peer Mentor
Title V Core Program, University of St. Thomas
05.2024 - Current
- Serve students to the best of my abilities to improve their academics
- Prepare daily course material for students to aid them appropriately on their scheduled session
- Oversee student progress throughout the semester
- Create Peer Mentor procedures and materials such as excel sheets, report templates etc..
Guest Services
Live Nation
06.2024 - Current
- Deliver exemplary customer service to maintain customer loyalty and wonderful experience
- Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution
- Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations
- Refer unresolved customer grievances to designated departments for further investigation
Learning & Innovation Centers Intern
Baker Ripley
09.2022 - 05.2024
- Gained a greater understanding of digital fabrication processes and tools such as laser cutting, 3D printing, vinyl cutting, wood working, and ceramics
- Created project write ups for lesson planning
- Supported the team by working on marketing materials, language translations, and event scheduling
- Produced digital and physical flyers for social media posts and outreach purposes
Education
B.A. - Global Cybersecurity
University of St. Thomas
Houston, TX05.2026
Skills
- Communication
- Analytical Thinking
- Policy analysis
- Cybersecurity Policy
Relevant Coursework
- Intro to Enterprise Cybersecurity
- Computer Systems and Network Security Architecture course and lab
- Network Operations and Data Security Course and Lab
- Governing The Digital System
- Cyber Ethics and the State
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Governance, Risk and Compliance Intern
Harris County Universal Services
11.2024 - Current
IT Help Desk/IT Mobile Support Intern
Harris County Sheriff Office
09.2024 - 11.2024
Guest Services
Live Nation
06.2024 - Current
Peer Mentor
Title V Core Program, University of St. Thomas
05.2024 - Current
Learning & Innovation Centers Intern
Baker Ripley
09.2022 - 05.2024
B.A. - Global Cybersecurity
University of St. Thomas
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