Estefani Gonzalez
Hamilton,NJ
Summary
Reliable Car Detailer offering skills in engine cleaning and exterior waxing. Talented in working closely with team members to detail large fleets of trucks, SUVs and luxury cars.
Overview
13
13
years of professional experience
Work History
Sales Representative/ Customer Representative
Aurea Perez/ Platino Mobile
Trenton, NJ
06.2012 - 10.2012
- Utilized professional sales techniques to persuasively communicate with clients.
- Recommended accurate and effective solutions to customers after identifying problems.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Upsold and closed customer sales by driving product benefits around client needs.
- Conferred with existing and potential customers to assess requirements and propose optimal discount solutions.
- Consulted with customer service specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.
- Initiated effective sales techniques.
- Contacted customers and prospects to generate new business for advertising projects to achieve company goals.
- Achieved 45% increase in productivity in fixed operations, parts and service department.
- Documented all customer interactions using .
- Brought in new customers and retained base through proactive management of individual needs and development of robust technical solutions.
- Cold-called leads and closed 10 sales over 1 day.
- Trained and mentored 2 new sales representatives.
- Implemented marketing and sales campaigns to effectively brand T-Mobile.
- Updated sales strategies and marketing channels to increase overall profitability by 20%.
Data Entry Operator
XPO Logistics/ Coworx Staffing
Cranberry, NJ
03.2019 - 04.2019
- Compiled data and ensured accuracy prior to input.
- Performed more than 1 hourly 10-key actions while maintaining 1% error rate.
- Organized, sorted and checked measurements input data against original documents.
- Supported management department with special projects resulting in Result.
- Compiled 10 minutes budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
- Gathered data from Number sources, including Microsoft programs.
- Compiled information and input into Computer database.
- Established new protocols for data sourcing, entry and updating protocols for Number employees to follow.
- Managed 15 data files across 3 systems to provide accuracy and proof-reading departments with real-time information.
- Applied data entry knowledge and communication skills to resolve indecipherable or garbled messages.
- Oversaw team of 2 employees, providing comprehensive data entry training and regular performance reviews.
- Produced monthly 30 reports using advanced Excel spreadsheet functions.
- Reduced data errors by 0% by managing multi-step QA process.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Reviewed completed work for compliance with regulations.
- Managed large data projects, including workflow scheduling, data entry and accuracy verification.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Identified data entry errors and reported to necessary departments.
- Scanned documents and saved in database to keep records of essential organizational information.
- Added documents to file records and created new records to support filing needs.
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Documents completed work in appropriate logbooks.
- Executed data verification to detect errors.
- Verified data files prior to entry to maintain high data accuracy.
- Monitored database updates and verified for correctness.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of health education programs.
- Scrubbed data for errors and made corrections to maintain clean records.
- Evaluated source documents to locate information needed for each data entry field.
- Created reports based on up-to-date data to inform business decisions.
- Obtained scanned records and uploaded into database.
- Received incoming calls and handled data requests from internal stakeholders.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Drafted reports for upper management as directed.
- Communicated with associates to ensure cohesive completion of work.
- Located and corrected data entry errors and reported to management.
Cashier/ Sales Floor Associate /RF Scanning
Goodwill
Bordentown , NJ
05.2007 - 08.2012
- Trained as cashier and provided back-up coverage to provide customers with optimal support.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Counted cash in register drawer at beginning and end of shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Educated customers on promotions to enhance sales.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Reviewed weekly sales circulars and monitored price changes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customers with special services, account updates and promotional options.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Car Detailer / Ideal USA Dealership Highstown,NJ
Yorman Duran-Polanco
HIGHTSTOWN, NEW JERSEY
05.2019 - 02.2020
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Performed 10 inspections daily and kept complete, accurate records of vehicle condition.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Identified safety issues and addressed with shift supervisor.
- Shined vehicle windows and windshields to remove water spots.
- Washed cars and trucks daily for auto dealership.
- Applied dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition.
- Interacted face-to-face with customers to understand vehicle detailing needs and ensure quality satisfaction.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Provided mobile detailing services to clients at places of employment.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
Warehouse Material Handler/ Picker and Packer
Barnes And Nobles / Paramount Staffing
Cranberry , NJ
08.2019 - 09.2019
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 2%.
- Completed physical inventory counts each 15 .
- Collaborated with [Job title] to effectively cut down on defective items in storage and in shipments.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Rf scanner to update system.
- Streamlined packing procedures by keeping detailed track of over 150 pounds of 50 daily stock packing and identifying areas for improvement.
- Stocked merchandise each 10, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Operated Data Entry computer system, hand-held inventory control device and calculator to perform measurements.
- Volunteered to assist projects, demonstrating willingness to learn new tasks and increase skill levels.
- Maintained productivity and accuracy while continuously lifting and unpacking over 60 pounds of book's packages.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Stocked merchandise each 5 , clearly labeling items, arranging according to size or color and preparing attractive displays.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Created and enforced detailed organization processes to increase quality service standards.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Managed timely and effective replacement of damaged or missing products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Picker Packer
LongChamp Co. /Coworx Staffing
Robbinsville , NJ
10.2015 - 10.2017
- Moved loads of up to 65 pounds across ticketing with help from forklifts and other equipment.
- Completed more than 100 orders each day with efficient picking and packing of shipments.
- Determined and resolved Jack equipment problems through troubleshooting examining equipment.
- Checked inventory and selected 30 products from specific locations based upon customer orders and availability.
- Entered package information into company's computer system using with high degree of accuracy.
- Quickly and properly wrapped and boxed handbag and labeled , maintaining uniformity to meet fulfillment targets.
- Directed 10 cycle counts of reviewing and correcting products and corrected errors in warehouse inventory system.
- Moved loads of up to 50 pounds across Packing-area with help from forklifts and other equipment.
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Kept records accurate and current by documenting all movements in company system.
- Minimized waste by strictly following packing procedures and reducing volume of packaging materials used to prepare shipments.
- Protected materials during transport by correctly assembling boxes and crates.
- Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
- Promoted delivery efficiency by accurately labeling and organizing containers.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Scanned packages and boxes and moved to loading dock for shipment.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Accurately measured and weighed packages to review dimensions and verify compliance with specifications.
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Education
High School Diploma -
Nottingham High School
Hamilton, NJ06.2010
Medical Assisting And Phlebotomy
Hariss School of Business
Hamilton, NJ08.2012
Skills
- Automotive detailing
- Relationship building
- Telephone etiquette
- Safety standards and protocols
- Bilingual Spanish/English
- Technical school training
- Basic computer skills
- Good multitasker
- Complaint resolution
- Safety regulations
- Good judgment
Accomplishments
- Project Management - Used Microsoft Project to document and track jobs.
- Process Improvement - Implemented productivity improvement plan which resulted in company savings of over $10K in one year.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Financial - Compiled inventory lists and worked with vendors for product pricing and special orders.Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Inside Sales - Met and exceeded quotas generating 65+ calls per day on leads for software maintenance renewals.Served as communication link between engineering consultants, MIS management and staff.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Warehouse Material Handler/ Picker and Packer
Barnes And Nobles / Paramount Staffing
08.2019 - 09.2019
Car Detailer / Ideal USA Dealership Highstown,NJ
Yorman Duran-Polanco
05.2019 - 02.2020
Data Entry Operator
XPO Logistics/ Coworx Staffing
03.2019 - 04.2019
Picker Packer
LongChamp Co. /Coworx Staffing
10.2015 - 10.2017
Sales Representative/ Customer Representative
Aurea Perez/ Platino Mobile
06.2012 - 10.2012
Cashier/ Sales Floor Associate /RF Scanning
Goodwill
05.2007 - 08.2012
High School Diploma -
Nottingham High School
Medical Assisting And Phlebotomy
Hariss School of Business
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