Estefani Gonzalez
Steamboat Springs,CO
Summary
Hospitality professional with 5 years of experience supporting guest satisfaction in fast-paced service environments. Skilled in guest relations, service support, and assisting with training new team members to maintain consistent service standards. Adaptable, team-oriented, and passionate about creating positive guest experiences while contributing to smooth daily operations.
Overview
5
5
years of professional experience
Work History
Lead Cook II/ Busser/ Cashier
Alterra Mountain Company
05.2024 - Current
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Supervised kitchen staff to ensure efficient meal preparation and adherence to safety standards.
- Assisted both front-of-house and back-of-house teams as needed, while also supporting the setup and execution of special events.
HOSTESS
Millers Ale House
12.2023 - 01.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported servers and bussers through high-volume shifts with food running and table clearings.
- Streamlined guest seating operations during peak hours, coordinated with service teams, and implemented efficient waitlist management to enhance dining experience.
SALES FLOOR ASSOCIATE
Spirit Halloween
10.2023 - 10.2023
- Maintained cleanliness of store floor, organized displays and assisted with store merchandising initiatives.
- Gained experience in customer service, providing assistance to customers with product inquiries and purchases.
- Demonstrated strong communication skills while interacting with customers, answering questions and resolving complaints.
RETURNS PROCESSOR/ CASHIER/ CURBSIDE SHOPPER
Lowe's
07.2022 - 11.2023
- Processed returns efficiently while maintaining accurate inventory records, handled cash transactions, and coordinated curbside pickup operations to ensure customer satisfaction.
- Provided exceptional customer service across multiple roles, adapting quickly to changing priorities and maintaining positive customer relationships.
- Trained new team members on return processing procedures and safety protocols.
CASHIER
Taco Bell
04.2021 - 04.2022
- Delivered exceptional customer service during peak hours, resolved customer concerns promptly, and maintained positive dining atmosphere.
- Trained new team members on register operations and company protocols while consistently meeting service time standards.
- Coordinated with kitchen staff to ensure order accuracy and participated in team cleaning duties.
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FL06-2022
Skills
- Service Efficiency
- Hospitality
- Time Management
- Team Collaboration
- Guest Relations
- Training Management
- Adaptability
- Communication Skills
LANGUAGES
Spanish (Native)
English (Highly proficient)
Timeline
Lead Cook II/ Busser/ Cashier
Alterra Mountain Company
05.2024 - Current
HOSTESS
Millers Ale House
12.2023 - 01.2024
SALES FLOOR ASSOCIATE
Spirit Halloween
10.2023 - 10.2023
RETURNS PROCESSOR/ CASHIER/ CURBSIDE SHOPPER
Lowe's
07.2022 - 11.2023
CASHIER
Taco Bell
04.2021 - 04.2022
High School Diploma -
Miami Sunset Senior High School