Estefani Gonzalez Barrios
McDonough,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking an opportunity to further utilize my skills and knowledge for the benefits of the company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cash Management Support
The First Bank of MS
03.2017 - Current
- Utilized financial software to prepare consolidated financial statements.
- Improved risk mitigation strategies through continuous monitoring of cash transactions, identifying suspicious activities, and escalating concerns promptly.
- Supported financial director with special projects and additional job duties.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Provided professional services and support in a dynamic work environment.
- Work with and advise customers in getting services that better their management of money
- Collect customer information and input data into the system, always ensuring confidentiality
- Assist customers with taking out different types of loans, including personal, auto, home equity, etc
- Meet with new bank customers to explain all the services and features we could offer.
- Place phone calls to current bank customers regarding account changes or suggested option
- Design monthly reports
- Handle high volume and trier 3 support phone calls.
Cashier/Customer Service
Ingles Supermarket
08.2016 - 03.2017
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Answered customers' questions and provided information on procedures.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change
- Offered customers carry-out service at the completion of transactions.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Learned duties for various positions and provided backup at key times.
Cabin Leader
Campinnacle Summer Camp
05.2016 - 07.2016
- Supervised children ages 8-18
- Enhanced camper experience by developing and implementing engaging activities and programs.
- Mentored new cabin leaders, sharing best practices for delivering exceptional guest experiences consistently.
- Communicated with parents about participant's experience.
- Gained experience observing camper behavior, assessing appropriateness, and enforcing safety regulations.
- Mentored new cabin leaders, sharing best practices for delivering exceptional guest experiences consistently.
- Promoted environmental stewardship among campers through educational workshops on conservation practices and sustainable living habits.
- Supervised young campers in recreational activities such as youth sports, aquatics, and arts, and crafts.
- Assisted in preparing recreational materials and supplies for each activity
Front Desk Receptionist/Customer Service
Cuts 4 Paws
04.2011 - 03.2016
- Monitored multiple incoming calls and answered queries received by customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled responsibilities of coordinating all the front desk activities of the store
- Organized, maintained and updated information in computer databases.
- Leveled store's inventories and restocked items neatly on shelves to produce attractive display of store products
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their grooming visits.
- Performed responsibilities of handling and maintaining cash transactions.
- Ensured that the reception area and salon is always clean and organized to comply with safety regulations.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma -
Henry County High School
Hampton, Georgia 05.2014
Skills
- Bilingual (Spanish and English)
- Well experienced with office work/ receptionist (answering phone calls, making appointments, writing letters, and filing)
- Preparation of all financial reports, including Profit and Loss Statement, Balance Sheet and Statement of Cash Flows, as well as the year-end financial reports
- Call center experience able to take up to 100 calls a day
- Cash-Management expertise
- Computer skills: Adobe PageMaker and Acrobat, WordPerfect, V-Tech, apply software and Microsoft Office which includes Microsoft Works, Microsoft word, Publisher, PowerPoint, QuickBooks, ACT, RingCentral, OnBase and All-Orders
- Certification in QuickBooks
- Multiple years of cash management training
- Capable of succeeding in fast paced environment
References
Available upon request
Certification
- QuickBooks Software Certification.
Languages
Spanish
Native or Bilingual
Timeline
Cash Management Support
The First Bank of MS
03.2017 - Current
Cashier/Customer Service
Ingles Supermarket
08.2016 - 03.2017
Cabin Leader
Campinnacle Summer Camp
05.2016 - 07.2016
Front Desk Receptionist/Customer Service
Cuts 4 Paws
04.2011 - 03.2016
High School Diploma -
Henry County High School
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