Estefani Lopez
North Richland Hills,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Versatile team member offering over 7 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
7
7
years of professional experience
Work History
Digital Personal Shopper
Target
07.2021 - Current
- This position requires speed and accuracy to fulfill online orders
- I am considered a pace setter which means I have the capacity to train new team members and also be in charge of a shift
- I basically go around the entire store following a list of items that have been ordered online
- Orders for in store pickup are timed orders, there is a certain window for items to be picked, completed orders are then placed in labeled, temperature-appropriate storage pending customer pick up.
- Items ordered online are picked separately and are not timed, these have to be packed into boxes and prepared so they can be shipped
Shift Manager/Assistant Manager
McDonald's
10.2017 - Current
- Started at this job as a crew member, and was promoted to a management position after two years
- Main focus as a Shift / Assistant Manager is creating schedules for all employees
- Another part of the job includes running my own shifts, which requires one to take charge of the store for either a part, or a full shift
- This job takes a lot of initiative, patience, and quick thinking
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Planned, organized and monitored resources to deliver efficient labor
Education
Associate's degree - Business
Tarrant County College
Hurst, TX05.2024
High school diploma -
Haltom High School
Haltom City, TX05.2020
Skills
- Assistant Manager Experience
- Sales
- Food Safety
- Packaging
- Management
- E-Commerce
- Retail Sales
- Cash Handling
- Payroll
- Computer Operation
- Customer Service
- Organizational Skills
- Planning and Organization
- Attention to Detail
- Decision-Making
- CPR
Locations
Watauga, TX
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Digital Personal Shopper
Target
07.2021 - Current
Shift Manager/Assistant Manager
McDonald's
10.2017 - Current
Associate's degree - Business
Tarrant County College
High school diploma -
Haltom High School