Summary
Overview
Work History
Education
Skills
Timeline
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Estefani Rodriguez

Miami

Summary

Estefani Rodriguez is an experienced professional with diverse background in sales: customer service, and medical assistance. She has held roles such as Sales Consultant, Assistant Manager, and Laboratory Assistant, demonstrating proficiency in various areas including medical office experience cash handling, and multi-line phone systems. With fluency in both English and Spanish, Estefani possesses strong communication skills and is adept in computer and technological programs. Her extensive skill set also includes expertise in medical terminology, HIPAA compliance and software troubleshooting.

Overview

6
6
years of professional experience

Work History

Office Staff Coordinator

Nory's Home Services
12.2024 - 08.2025
  • Utilized various software and tools to streamline processes and optimize performance.
  • Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
  • Evaluated appeals of denied applications using established criteria.
  • Performed periodic audits of case files to ensure accuracy and completeness.
  • Provided training programs for new employees on topics such as infection control protocols or proper documentation techniques.
  • Managed a caseload of up to 50 clients at any given time while coordinating multiple facets of their care plans.
  • Performed administrative tasks such as preparing reports on utilization review activities or reviewing personnel files for accuracy.
  • Reviewed referrals from hospitals, physicians' offices, nursing homes, ensuring that all necessary documents are completed prior to initiating service.
  • Established communication with patients and families regarding the plan of care and provided education on disease process management.
  • Ensured compliance with federal regulations related to home health services such as Medicare and Medicaid guidelines.
  • Led team meetings to discuss client progress, staff performance, and operational improvements.
  • Ensured all home care activities were documented in compliance with policy and regulatory requirements.
  • Collaborated with healthcare providers to coordinate additional services for clients as needed.
  • Coordinated daily scheduling of home care staff to meet client needs effectively.
  • Coordinated with insurance companies to verify coverage and process claims for home care services.
  • Resolved conflicts between staff and clients or their families to ensure satisfaction with services.
  • Explained policies, procedures and services to patients.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
  • Maintained awareness of government regulations, health insurance changes and financing options.

Customer Services and Lab Department

Seduction Cosmetic Center
10.2022 - 12.2024
  • Provided customer assistance with financial inquiries and account management.
  • Worked closely with customers to provide technical assistance when necessary.
  • Assisted customers with their inquiries and directed them to the appropriate department or personnel for further assistance.
  • Coordinated with surgeons, anesthesiologists, nurses, and other medical staff to ensure the smooth running of surgical operations.
  • Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
  • Advised patients on preparation requirements before undergoing a particular type of surgery.

Call Center Remote Part Time

Leal Medical Center
02.2019 - 09.2022
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office.
  • Facilitated communication between surgeons and other healthcare professionals involved in a patient's care plan.

Education

High School Diploma - undefined

South west high schools
Miami
01.2020

Skills

  • Windows
  • Google Docs

  • Management
  • Adobe Acrobat
  • Administrative Experience
  • Analysis skills
  • Software troubleshooting
  • Customer Relationship Management
  • Customer Service
  • Guest Services
  • Medical Scheduling
  • Microsoft Outlook
  • Regulatory compliance
  • Care coordination
  • Quality assurance
  • Case management
  • Medical record management
  • Conflict resolution
  • Team leadership
  • Effective communication
  • Account updating
  • Call handling
  • Customer communication
  • Answering questions
  • Sales expertise
  • Call-Center Operation
  • Scheduling management
  • Workflow optimization
  • Data analysis
  • Insurance verification
  • Quality improvement
  • Healthcare software proficiency
  • HIPAA compliance
  • Call Center Customer
  • Home health regulations
  • Verbal and written communication
  • Home care regulations
  • Remote control
  • Scheduling and staffing
  • Front Desk
  • Laboratory
  • Cash Handling
  • Night Audit
  • Insurance Verification
  • Case management experience
  • Multitasking capacity
  • Operating plans development
  • Healthcare systems navigation
  • Problem-solving abilities
  • EMR Systems

Timeline

Office Staff Coordinator

Nory's Home Services
12.2024 - 08.2025

Customer Services and Lab Department

Seduction Cosmetic Center
10.2022 - 12.2024

Call Center Remote Part Time

Leal Medical Center
02.2019 - 09.2022

High School Diploma - undefined

South west high schools

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