Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Estefani Sauceda

Garwood,TX

Summary

Dynamic and results-oriented professional with extensive experience in public health nutrition and customer service, notably at Accesshealth Wic. Excelled in data entry proficiency and effective communication, enhancing program efficiency and client satisfaction. Demonstrated exceptional ability to manage high-volume tasks with attention to detail and confidentiality, fostering strong relationships and improving service delivery by 30%.

Organized administrative professional with history of supporting health and nutrition programs. Managed client interactions efficiently and contributed to smooth operation of office environment. Known for effective collaboration and adaptability to changing needs, ensuring consistent team success and client satisfaction.

Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.

Health care professional with strong background in patient care, hygiene assistance, and vital sign monitoring. Proven ability to collaborate effectively with medical teams to ensure patient well-being and adapt to changing needs. Skilled in maintaining clean environments, administering medications, and providing compassionate support. Reliable and results-driven, with focus on delivering high-quality care and fostering positive patient experience.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

WIC Clerk/ Health Aide

Accesshealth Wic
05.2022 - 06.2024
    • Participated in ongoing trainings and workshops to stay current on best practices within the field of public health nutrition support programs.
    • Handled high volumes of incoming calls while managing multiple tasks effectively, contributing to an organized work environment.
    • Improved program efficiency through meticulous data entry of client information while adhering to strict confidentiality policies.
    • Developed strong relationships with local vendors and partners, ensuring seamless collaboration for client assistance delivery.
    • Provided excellent customer service to a diverse population, fostering trust and rapport with clients.
    • Coordinated referrals to appropriate community resources in order to holistically support the needs of clients beyond WIC services.
    • Ensured compliance with federal and state regulations, maintaining accurate documentation at all times.

Secretary/Front Desk Receptionist

James L. Perez Law Office
08.2018 - 05.2022
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Confirmed appointments, communicated with clients, and updated client records.

Prep Cook/Cashier

Glory Beans Coffee
03.2018 - 08.2018
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Improved customer satisfaction with timely preparation of ingredients, speeding up overall service time.
  • Maintained sharp and functional kitchen tools, directly impacting quality and speed of food preparation.
  • Ensured consistent food quality by strictly following recipes and presentation standards.

Food Preparer/ Cashier

Longhorn Cafe
01.2017 - 12.2017
  • Enhanced customer satisfaction with quick and accurate food preparation, ensuring timely service.
  • Maintained high levels of sanitation by strictly adhering to food safety guidelines and regulations.
  • Delivered exceptional food quality by carefully following standardized recipes and maintaining consistency in taste and presentation.
  • Implemented best practices for safe food handling procedures, minimizing cross-contamination risks in the kitchen space.
  • Ensured guest satisfaction by accommodating special dietary needs or requests throughout meal preparation process.
  • Organized and re-stocked various stations and self-service items.
  • Promoted a culture of continuous learning by staying updated on industry trends, techniques, and best practices in food preparation.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Packaged and stored food products following proper handling and preservation methods.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Maintained composure and work quality while under stress.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Followed food safety practices and sanitation guidelines.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Retail Sales Associate Cashier

Walmart
08.2016 - 11.2017
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

High School Diploma -

East Bernard ISD
East Bernard Tx
06-2013

Skills

  • Data entry proficiency
  • Appointment Scheduling
  • Cross-cultural sensitivity
  • Nutrition education
  • Cash handling experience
  • Healthcare knowledge
  • Documentation and paperwork
  • Data Entry
  • Microsoft Office
  • Documentation And Reporting
  • Telephone Etiquette
  • Program knowledge
  • Medicaid knowledge
  • Benefits Administration
  • Government relations
  • Social Services
  • Policy Interpretation
  • Disability Awareness
  • Confidentiality
  • Applicant support and service
  • Public assistance programs
  • Income verification
  • Teamwork and Collaboration
  • Customer Service
  • Multitasking ability
  • Problem-solving abilities
  • Adaptability and Flexibility
  • Task Prioritization
  • Interpersonal Skills
  • Fraud investigation
  • Scheduling appointments
  • Greeting and Seating Clients
  • File Management
  • Administrative Support
  • Mail handling
  • Clerical Support
  • Professional Demeanor
  • Information Protection

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

Spanish
Native or Bilingual

Timeline

WIC Clerk/ Health Aide

Accesshealth Wic
05.2022 - 06.2024

Secretary/Front Desk Receptionist

James L. Perez Law Office
08.2018 - 05.2022

Prep Cook/Cashier

Glory Beans Coffee
03.2018 - 08.2018

Food Preparer/ Cashier

Longhorn Cafe
01.2017 - 12.2017

Retail Sales Associate Cashier

Walmart
08.2016 - 11.2017

High School Diploma -

East Bernard ISD

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Estefani Sauceda