Estefani Segoviano
Richmond,CA
Summary
I am a passionate candidate who brings a great energy to the work environment. Proactive Pharmacy Technician with extensive experience in customer service and pharmacy operations. Expertise in prescription filling, insurance billing, and maintaining compliance with safety regulations. All while answering phone calls and working fast pace. Strong skills in problem-solving, workflow optimization, and fostering positive customer relationships. Always reliable and on time. Supporting others so the pharmacy can run smoothly. I believe treating customers, colleagues and health care providers with the up most respect and kindness is what makes me an extraordinary pharmacy technician.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Vale Road Pharmacy
10.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Customer Service Representative
Martinni Beauty
03.2014 - 03.2016
- Managed incoming calls and helped customers with professionalism
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Waitress
Taqueria Morena
01.2011 - 03.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked at a fast past environment
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Richmond High School
Richmond, CASkills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Prescription Filling
- Supply Restocking
Timeline
Pharmacy Technician
Vale Road Pharmacy
10.2017 - Current
Customer Service Representative
Martinni Beauty
03.2014 - 03.2016
Cashier Waitress
Taqueria Morena
01.2011 - 03.2014
High School Diploma -
Richmond High School
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