Estefani Taylor
Port Jefferson Station,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Agent
MD
10.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Receptionist Obgyn
SV/ OBGYN
04.2022 - 08.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Hostess
The Cuban Cafe Restaurant
10.2021 - 02.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Medical Receptionist
Holtsville Chiropractic
06.2021 - 09.2021
- Organized paperwork such as charts and reports for office and patient needs.
- Reviewed and sent medical records to other physicians upon request.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Pulled charts and prepared for nurse and doctor assessment.
- Scheduled, rescheduled, and cancelled appointments for patients.
Education
High School Diploma -
Syosset High School
Syosset07.2020
No Degree - Criminal Justice
Nassau Community College
Garden City, NY09.
No Degree - Criminal Justice
Suffolk County Community College
Selden, NYSkills
- Customer Communications
- System Documentation
- Call Center Operations
- Multitasking
- Record Preparation
- Software Management
Certification
- Criminal justice Certification
- Outstanding Altruism award
Languages
Spanish
Native or Bilingual
Timeline
Call Center Agent
MD
10.2022 - 02.2023
Receptionist Obgyn
SV/ OBGYN
04.2022 - 08.2022
Hostess
The Cuban Cafe Restaurant
10.2021 - 02.2022
Medical Receptionist
Holtsville Chiropractic
06.2021 - 09.2021
High School Diploma -
Syosset High School
No Degree - Criminal Justice
Nassau Community College
No Degree - Criminal Justice
Suffolk County Community College
- Criminal justice Certification
- Outstanding Altruism award
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