Estefania Alvarez
Fort Lauderdale,FL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with vendors and team members. Focused on supporting team success and achieving positive results. Recognized for ability to implement innovative solutions that boost efficiency and drive growth.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Sr. Coordinator, Facility Operations
Arena Operating Company
Sunrise, FL
10.2022 - Current
- Coordinate project timelines and resources for multiple projects at the facility.
- Manage vendor relationships to ensure timely delivery of services and supplies.
- Review, process, and approve all hourly employee time records.
- Organize and conduct training sessions for new staff on operational procedures and company policies.
- Evaluate vendor contracts to ensure compliance with company standards and requirements.
- Collaborate with senior leadership in developing long-term plans for arena renovations.
- Track budgets, monitor expenses, and review invoices for accuracy prior to payment processing.
- Prepare financial event forecasts and final billing based on historical data, and upcoming event needs.
Customer Service Representative, Body Shop
JM Lexus
Margate, FL
11.2021 - 05.2022
- Greeted customers upon arrival, created customer files, documented all related damage to vehicle, completed customer files with proper paperwork and customer signatures.
- Contacted customers and provided updates on their vehicles repair status.
- Supervised the final delivery of the vehicle to the customer.
Executive Front Desk
Arena Operating Company
Sunrise, FL
08.2018 - 08.2021
- Scheduled and coordinated private events for corporate customers.
- Managed visitors and appointments for leadership team.
- Greeted guests upon arrival for their meeting and updated organization directories.
- Provided interdepartmental support throughout internal project lifecycles.
- Provided support to Event Services staff in resolving event day guest issues and complaints.
- Prepared and distributed event documents to staff and leadership team.
Event Services Staff
Arena Operating Company
Sunrise, FL
06.2016 - 08.2021
- Managed incoming guest experience during events.
- Scanned tickets, and directed guest traffic upon entry.
- Ensured a safe environment by enforcing arena and NHL security protocols.
- Provided a personalized experience while escorting guests to their seats.
- Curated luxury guest experience during hockey games and concerts at all-inclusive clubs and premium spaces.
- Provided support to other Event Services staff in resolving event day guest issues and complaints.
- Worked closely with Guest Services Manager to develop and conduct continuous service on-the-job trainings for all employees.
Customer Service/ Claims Associate
State Farm
Coral Springs, FL
08.2017 - 05.2018
- Handled an average of 75-80 inbound and outbound customer claim calls daily.
- Assisted customers with changes to their policies or paying their bills.
- Investigated insurance claims, evaluating facts, applying coverage, and updating files.
Education
Associate of Arts -
Broward College
Davie, FL01.2019
Skills
- Business and project management
- Attention to detail
- Vendor management
- Multi-platform communication
- Event coordination
- Financial forecasting
- Policy compliance and implementation
- Team collaboration
- Effective communication
- Workload prioritization
- Discretion and confidentiality
- Budget management
- MS office
- Schedule coordination
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sr. Coordinator, Facility Operations
Arena Operating Company
10.2022 - Current
Customer Service Representative, Body Shop
JM Lexus
11.2021 - 05.2022
Executive Front Desk
Arena Operating Company
08.2018 - 08.2021
Customer Service/ Claims Associate
State Farm
08.2017 - 05.2018
Event Services Staff
Arena Operating Company
06.2016 - 08.2021
Associate of Arts -
Broward College