Estefania Anzaldua

Host

Mexican Restaurants

02.2022 - 04.2024

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Accommodated special seating requests for guests to enhance satisfaction.
Relayed guest comments or suggestions to manager on duty for further action.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Provided patrons with estimated waiting times during peak service hours.
Seated patrons based on guest preferences and seating availability.
Opened and closed seating sections according to volume of guests.
Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Contributed to team success through effective communication and cooperation with coworkers and management.