Estefania Carrero
Dulles
Summary
Oversee daily store operations, including opening procedures, cash deposits, and schedule management. Plan and execute sales strategies to meet daily targets. Lead and train team members, ensure high standards of customer service, and maintain effective communication. Manage inventory flow and visual merchandising to support business goals. Skilled in multitasking, problem-solving, and team leadership in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Department Supervisor
H&M Hennes & Mauritz
03.2025 - Current
- Utilized technology and software for inventory management and sales reporting.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Managed daily operations, ensuring efficient workflow and productivity.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
Sales Associate
H&M Hennes & Mauritz
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Business Administration
Valencia College
Orlando, FL05-2026
Skills
- Inventory management
- Sales reporting Customer service
- Team building
- Employee training
- Budget management
Languages
Spanish
Native or Bilingual
Timeline
Department Supervisor
H&M Hennes & Mauritz
03.2025 - Current
Sales Associate
H&M Hennes & Mauritz
09.2023 - Current
Business Administration
Valencia College
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