Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Estefania Duran

Kissimmee,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Medical Billing and Coding Capstone

Florida Technical College, Kissimmee
07.2023 - 09.2023
  • Translated and reviewed medical terminology related to medical billing & coding, reimbursement issues, overview of ICD-10 and CPT coding.
  • Abstracted information from the medical record and coded accurately procedures and services using the CTP and ICD-10-CM and HCPCS coding sysyems
  • Analyzed patient health records to identify principal or first listed and secondary diagnoses.
  • Demonstrate the ability to assign Diagnosis Related Groups (DRGs).
  • Practical experience on in and outpatients coding procedures:
  • Evaluation and Management
  • Proven ability to learn quickly and adapt to new situations.

Administrative Assistant

Aria on the Bay Condominium (Biscayne Blvd)
10.2018 - 07.2020
  • Managed daily office operations, ensuring efficient workflow and support for management team.
  • Developed and maintained filing systems, enhancing information retrieval processes.
  • Served as primary point of contact for residents, addressing inquiries and resolving issues promptly.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.


Customer Services

Massage Envy (Coral Gables Location)
09.2017 - 10.2018
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Monitored customer feedback trends to identify areas for service improvement.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Assistant Manager

Claire’s (Bayside Location)
06.2005 - 04.2015
  • Worked to help store achieve its financial and customer services goals.
  • Ensured that all appropriate documentation and data entry is complete.
  • Assisted with asset protection of store inventory.
  • Responded to billing inquires, equipment replacement, and processing price plan changes and floorplans.

Education

Bachelor's - Business Allied Health Management

Florida Technical College
Kissimmee, FL
01-2027

Diploma - Medical Billing And Coding

Florida Technical College
09-2023

Ged -

Miami Dade College
01.2015

Skills

  • CPT Coding
  • HCPCS Coding
  • ICD-9-CM
  • ICD-10
  • EMR Utilizing Medisoft
  • Medicare, Medicaid, Tricare
  • Health Insurance Verification
  • Front Desk/Receptionist Duties

Certification

Certified: NCCT National Certified Insurance Coding Specialist

Timeline

Medical Billing and Coding Capstone

Florida Technical College, Kissimmee
07.2023 - 09.2023

Administrative Assistant

Aria on the Bay Condominium (Biscayne Blvd)
10.2018 - 07.2020

Customer Services

Massage Envy (Coral Gables Location)
09.2017 - 10.2018

Assistant Manager

Claire’s (Bayside Location)
06.2005 - 04.2015

Bachelor's - Business Allied Health Management

Florida Technical College

Diploma - Medical Billing And Coding

Florida Technical College

Ged -

Miami Dade College

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