Estefania Estrada

• Conduct calls to patients to remind them of their appointments to support and improve continuity of treatmnet.
• Conduct calls to patients that did not show to appointments and find a new appointment time for them to support and improve continuity of treatment.
• Conduct patient referrals to therapy and psychiatry.
• Contact, screens, triages, and connects patients to both internal and extenal behavioral health resources.
• Maintain in-house waitlist if appropriate supervised by mentor and site supervisor.
• Conduct warm hand offs of patients from medical providers to facilitate intergration of care, to connect high risk/high priority patients to behavioral health services.
• Paticipate in health center behavioral health meetings.
• Support hehavioral health providers in having patients complete screening questionnaires and other paper work.
• Ensure appropiate consent and parental involvement for pediatric patients in behavioral health.

● Promotes and educates patients and community members on health topics specific to community needs, including but not limited to: opioid use, behavioral health/stigma, homelessness, and chronic diseases; prepares and distributes newsletters, articles, and informative brochures, developing displays, and exhibits, on a variety of health topics.

● Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.

● Providing doctor-patient support using reference documents and tools.

● Carry out various administrative tasks, including maintaining information and paging directory databases,

and processing internal forms.

● Providing education and resources on various health topics, including addiction counseling and Medicare

benefits

● Advocating for the needs of community members and connecting them to relevant support services.

● Working collaboratively with healthcare professionals to develop and implement individualized care plans

● Assisting individuals in navigating the healthcare system and accessing appropriate service

• Assess the goals, needs, and achievements of Upward Scholars students
• Maintain and strengthen relationships with partner adult school staff, other community-based organizations, and partner community college in Alameda County
• Plan, schedule, and conduct prospective student orientations
• Support the Programs team to ensure the program applications are completed on time and with quality data
• Promote and support the English Conversation Club with students and volunteers
• Support laptop program, including collecting donor thank you notes and entering data in Salesforce
• Plan, coordinate, and participate in events for students, donors, and the community with the staff
• Provide content ideas for eNews, website, and presentations in support of student recruitment and retention
• Expand, and strengthen our connections and partnerships in northern Alameda County.

• Shadowed 10 patients in the ICU Department with charge, trauma, and manager nurses
• Communicate effectively with manager and classmates and accepted critiques and suggestions for areas of improvement
• Participate in professional development classes and ask compelling questions to further solidify learning
• Follow program and classroom policies, regulations, dress codes and schedules
• Use independent judgment and initiative within established policies and procedures
• Establish and maintain effective working relationships with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds
• Excellent communication skills, both written and verbal.

• Conducted remote individual counseling sessions
• Delivered supportive and knowledgeable counseling to 3 mentees with academic or personal concerns
• Prepared mentees for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks
• Interacted with mentees by phone, email or remotely to provide information
• Managed and set remote appointments.