Estefania Gomez
Lori's Gift Shop
Galena Park,TX
2
Languages
9
years of professional experience
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Work History
Sales Associate
9 Months- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Promoted store App by informing customers about the application functions and benefits, including sales and deals of the week.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy.
- Maintained store organization and cleanliness, contributing to inviting atmosphere.
- Supported inventory management by restocking shelves and monitoring product levels.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Provided feedback on customer preferences to inform merchandising decisions effectively.
- Adapted quickly to changing store promotions and seasonal displays, optimizing sales opportunities.
- Engaged in continuous learning about products to enhance customer interactions and recommendations.
- Organized racks and shelves to keep up with visual appeal of the store, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Personal Assistant
10 Months- Managed daily schedules and appointments to optimize time management and productivity.
- Conducted research on various topics, providing valuable insights for decision-making processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately..
- Kept detailed track of household and maintenance inventory and schedules.
Event Operations Coordinator
5 Months- Coordinated event logistics, ensuring seamless execution of activities and guest experiences.
- Developed event timelines, prioritizing tasks to meet deadlines and enhance efficiency.
- Assisted in creating promotional materials, increasing event visibility and attendance.
- Implemented feedback mechanisms post-events to gather insights for future improvements.
- Coordinated pre-event site inspections, addressing any concerns or adjustments needed prior to the time-of execution.
- Developed comprehensive risk management plans, minimizing potential issues during events.
- Delivered timely status updates on project milestones leading up to each event, ensuring all stakeholders remained informed on progress and expectations.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Developed creative themes for events and created related activities to engage attendees.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Utilized social media to promote events and increase attendance.
- Created detailed timelines and budgets for events to meet all deadlines.
Food Prep Cooking Assistant
2 Months- Prepared ingredients according to standardized recipes, ensuring consistency and quality in food presentation.
- Operated kitchen equipment safely and effectively, adhering to health and safety regulations at all times.
- Monitored inventory levels of ingredients and supplies, assisting in timely replenishment to prevent shortages.
- Implemented improvements in food storage practices, reducing waste and maximizing freshness of ingredients.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Completed prep work ahead of schedule during busy shifts to help reduce wait times for customers.
- Managed portion control effectively to maintain consistency in serving sizes while reducing food costs.
- Participated in regular staff meetings to stay updated on menu changes, upcoming events, and kitchen procedures, ensuring seamless operations.
- Enhanced food presentation by skillfully assembling dishes and garnishes.
- Consistently met or exceeded food safety standards through diligent adherence to sanitation protocols while handling raw materials and cooking utensils.
Restaurant Hostess
4 Months- Greeted and seated guests promptly, ensuring positive first impressions and optimal dining experiences.
- Managed reservations, optimizing seating arrangements for efficiency during peak hours.
- Assisted waitstaff in maintaining smooth operations by communicating guest needs and special requests effectively.
- Cultivated welcoming atmosphere through attentive customer service and proactive engagement with patrons.
- Collaborated with management to implement refined seating strategies, improving table turnover rates during busy periods.
- Addressed guest inquiries and concerns swiftly, fostering customer satisfaction and repeat business opportunities.
- Monitored dining area for cleanliness and organization, contributing to overall restaurant ambiance and safety standards.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Restaurant Waiter
3 Months- Collaborated with kitchen staff to ensure accurate food orders and timely delivery.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Developed strong knowledge of menu items to effectively recommend dishes and beverages.
- Managed multiple tables simultaneously while maintaining high service standards.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma
Skills
Teamwork and collaboration
Relationship building
Outgoing personality
Cash handling
Upselling
Task prioritization
Retail merchandising expertise
Inventory control procedures
Problem-solving skills
Excellent people skills
Exceptional customer service
Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Lori's Gift Shop
11.2025 - CurrentRead More
Event Operations Coordinator
Small Business - We Bounce Houston
09.2024 - 02.2025Read More
Personal Assistant
Self-employeed
05.2024 - 03.2025Read More
Food Prep Cooking Assistant
Pappadeaux
04.2018 - 06.2018Read More
Restaurant Hostess
Pappadeaux's Seafood Kitchen
02.2018 - 06.2018Read More
Restaurant Waiter
El Oasis Mexican Restaurant
05.2017 - 08.2017Read More
Galena Park High School
High School Diploma
Read More