Estefania Gonzalez
Summary
Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings. Skilled at preparing and submitting regulatory documentation, including reviewing materials, technical data and accuracy of filings. Articulate and personable with exceptional data analysis, report writing and recordkeeping abilities. Proficient in current EPA regulations, standards and best practices.
Overview
8
8
years of professional experience
Work History
Paralegal Intern
Bill De La Garza & Associates
08.2023 - Current
- Enhanced legal research efficiency by utilizing advanced search techniques and legal databases.
- Assisted attorneys with case preparation, contributing to successful case outcomes.
- Drafted and revised legal documents for accuracy, consistency, and compliance with applicable laws.
- Conducted thorough investigations to gather relevant information for case development.
- Improved client communication by maintaining regular updates on case progress and addressing inquiries promptly.
- Supported attorneys during court proceedings, providing crucial documentation and evidence organization.
- Participated in client meetings, contributing valuable insights based on research findings.
Fuels Compliance Coordinator
Camin Cargo Control
08.2021 - Current
- Analyze laboratory and operational fuel compliance paperwork, prepare reports to abide EPA Regulations.
- Prepare periodic operations and laboratory review reports.
- Prepare fuels compliance reports for clients and management.
- Prepare instructional and training manuals and deliver classes on compliance regulations, documentation requirements, gauging and testing best practices.
- Stay current with changes and updates from government local and federal agencies in matters of fuels compliance.
Assistant Service Manager
H-E-B
02.2020 - 08.2023
- Met with customers to discuss service needs and develop effective and practical solutions
- Met with customers to discuss service needs and offer available solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 15%
- Set and administered department budgets for expenditures, materials and labor
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors
- Assessed data and information to verify entry, calculation and billing code accuracy
- Supported operations by communicating with customers, filing documents and managing data
- Matched purchase orders with invoices and recorded necessary information
- Verified over $5,000 of cash and credit payments daily.
Customer Service Representative Lead Teller
Comerica Bank
12.2020 - 08.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented new training programs for better team performance and improved service quality.
- Streamlined workflow processes to increase efficiency and reduce response times.
- Collaborated with cross-functional teams to improve overall customer experience.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Team Leader
Chick Fil A
10.2015 - 02.2020
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Counted cash in register drawer at beginning and end of shift
- Eliminated process gaps by implementing new methods of standardized training
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
Education
Bachelor of Science - Business Administration And Management
University of Houston Clear Lake
Houston, TX05.2025
Associate of Applied Science - Paralegal Studies
San Jacinto Community College
Houston, Tx05.2024
High School Diploma -
Clear Lake High School
Houston, Tx05.2018
Skills
- Microsoft Office
- Client Relationships
- Presentations
- File Management
- Data Compilation
- Administrative Writing
- Excel
- Leadership Experience
Timeline
Paralegal Intern
Bill De La Garza & Associates
08.2023 - Current
Fuels Compliance Coordinator
Camin Cargo Control
08.2021 - Current
Customer Service Representative Lead Teller
Comerica Bank
12.2020 - 08.2021
Assistant Service Manager
H-E-B
02.2020 - 08.2023
Team Leader
Chick Fil A
10.2015 - 02.2020
Bachelor of Science - Business Administration And Management
University of Houston Clear Lake
Associate of Applied Science - Paralegal Studies
San Jacinto Community College
High School Diploma -
Clear Lake High School
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