Summary
Overview
Work History
Education
Skills
Timeline
Generic

Estefania Manrique

Medical Records Specialist And Data Analyst
Ciudad Bolivar,Bolivar

Summary

Results-driven Data Analyst with expertise in healthcare terminology at OCLINICALS. Proven track record in optimizing data accuracy and enhancing team performance through strategic decision-making and training. Skilled in data visualization, successfully developed dashboards that improved insights for management, while consistently exceeding productivity metrics by 52%.


Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

10
10
years of professional experience

Work History

Data Analyst

OCLINICALS
04.2024 - Current
  • Generate and maintain employee attendance reports, tracking absences, reasons for leave, and PTO utilization.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Assess productivity impact by analyzing missed hours per agent and their effect on project performance.
  • Conduct agent performance benchmarking, comparing outliers to top performers to identify key KPIs requiring improvement.
  • Perform compliance audits to ensure adherence to client protocols, determining whether performance gaps stemmed from policy violations or insufficient training.
  • Optimize audit sampling methodologies by leveraging database expertise to address gaps in agent logs and improve data accuracy.
  • Identify improvement opportunities by evaluating correlations between key performance indicators (KPIs).
  • Monitor and analyze attendance trends to detect patterns in employee behavior.
  • Develop data visualizations (dashboards, charts, etc.) to present actionable insights to Managers and Supervisors.

Medical Records Supervisor

OCLINICALS
09.2021 - 04.2024
  • Led process improvement initiatives, identifying areas in need of optimization and implementing changes to enhance departmental efficiency.
  • Managed a team of medical records clerks, providing guidance, support, and mentorship to ensure high-quality work output.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
  • Improved patient care by ensuring timely access to accurate and complete medical records for healthcare professionals.
  • Data Integrity Audits: Created and presented detailed audit reports (using Excel/Google Sheets) to clients and stakeholders, ensuring accuracy and compliance in medical records.
  • Client Account Management: Maintained relationships with existing clients while onboarding and implementing new client accounts.
  • Crisis & Workflow Management: Addressed operational challenges, including surges in inbound faxing/data intake, ensuring seamless service delivery.
  • Payroll Administration: Managed payroll for all team members, accounting for varying seniority levels and hours worked.
  • Performance Oversight: Monitored team metrics, identified underperformers, and developed targeted improvement plans with actionable tools.
  • Employee Reviews: Conducted regular performance evaluations with transparent, constructive feedback.
  • Team Leadership: Oversaw all aspects of team management, including coaching, scheduling, and conflict resolution.
  • Billing Coordination: Tracked and verified agent hours to generate accurate reports for the billing department.

Medical Records Clerk

OCLINICALS
11.2019 - 09.2021
  • Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.


  • Patient Record Management: Accurately updated patient charts with referrals, insurance details, demographics, and procedure records, ensuring proper classification and identification from incoming faxes.
  • Data Verification: Cross-referenced incoming documents with patient files to guarantee 100% accuracy in record assignment.
  • Records Archiving & Routing: Organized and archived medical records, then distributed them to the appropriate administrative or medical teams for review.
  • Performance Excellence: Consistently exceeded productivity metrics by 52% (processed 35 documents/hour vs. the 23-document target).
  • Team Support & Training: Assisted teammates with workflow challenges and provided hands-on training to new hires, improving overall team efficiency.

Medical Secretary

Clinica De La Universidad De Oriente
05.2015 - 08.2015
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
  • Enhanced office productivity by handling high volume of callers per day.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

Education

No Degree - Civil Engineering

Universidad De Oriente
Venezuela
05.2001 - Current

Certificate - English

FyrLois English Institute
Venezuela
05.2001 -

Skills

Strong ability to manage multiple tasks

Strategic team guidance

Quality assessment management

Strategic decision-making

Strong organizational skills

Proficient in communication techniques

Training and mentoring staff

Proficient in conflict mediation techniques

Skilled in using Microsoft Office tools

Experience in managing projects

Data visualization and presentations

Data cleaning

Data formatting

Database maintenance

Technical analysis

Report writing

Timeline

Data Analyst

OCLINICALS
04.2024 - Current

Medical Records Supervisor

OCLINICALS
09.2021 - 04.2024

Medical Records Clerk

OCLINICALS
11.2019 - 09.2021

Medical Secretary

Clinica De La Universidad De Oriente
05.2015 - 08.2015

No Degree - Civil Engineering

Universidad De Oriente
05.2001 - Current

Certificate - English

FyrLois English Institute
05.2001 -

Similar Profiles

CREATE PROFILE
Estefania ManriqueMedical Records Specialist And Data Analyst