Estefania Miranda
Brockton,MA
Summary
Dynamic Senior Medical Office Assistant with a proven track record at Brockton Neighborhood Health Center, excelling in patient scheduling and electronic health record management. Recognized for enhancing patient communication and fostering a positive team environment. Skilled in HIPAA compliance and dedicated to delivering exceptional service through effective problem-solving and attention to detail.
Experienced with maintaining cleanliness and order in diverse environments. Utilizes strong communication skills to interact effectively with clients and team members.
Overview
12
12
years of professional experience
Work History
Senior Medical Office Assistant
Brockton Neighborhood Health Center
08.2025 - Current
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Assisted in maintaining electronic health records for accuracy and compliance.
- Trained new staff on office procedures and patient interaction protocols for consistent service delivery.
- Enhanced patient communication by developing informative materials regarding services and procedures.
- Collaborated with healthcare providers to facilitate efficient patient care transitions and follow-ups.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Epic/NextGen] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Dental Office Manager
Karen Carlton DMD
12.2017 - 08.2020
- Oversaw daily operations, ensuring efficient patient flow and appointment scheduling.
- Implemented patient management workflow, improving appointment tracking and record-keeping accuracy.
- Coordinated insurance claims processing, ensuring timely reimbursements for services rendered.
- Analyzed patient feedback to identify areas for service improvement and enhance satisfaction levels.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Oversaw facilities cleanliness and safety for optimal patient protections.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Food Service Worker
Dunkin' Donuts
10.2013 - 03.2019
- Prepared and assembled food items according to standardized recipes and procedures.
- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Maintained cleanliness and organization of food preparation areas and dining spaces.
- Operated point-of-sale systems efficiently, accurately processing customer transactions.
- Trained new staff on service standards, procedures, and safety protocols.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
GED -
Massasoit Community College
Brockton, MA12.2019
Skills
- Multitasking and organization
- Problem-solving
- HIPAA regulations
- Attention to detail
- Medical reception
- Positive attitude
- Managing patient records
- Phone and email etiquette
- Verbal communication
- Dedicated team player
- Mail handling
- Appointment scheduling
- Documentation and reporting
- Mail distribution
Languages
Spanish
Limited Working
English
Native or Bilingual
Portuguese
Limited Working
Cape Verdean Creole
Professional Working
Timeline
Senior Medical Office Assistant
Brockton Neighborhood Health Center
08.2025 - Current
Dental Office Manager
Karen Carlton DMD
12.2017 - 08.2020
Food Service Worker
Dunkin' Donuts
10.2013 - 03.2019
GED -
Massasoit Community College