Estefania Moreno

- Maintained a meticulously organized inventory and curated visually appealing displays of seasonal clothing and accessories, enhancing overall store aesthetics.
- Proactively anticipated customer needs, delivering exceptional customer service and personalized fashion advice tailored to individual preferences.
- Skillfully guided customers in discovering styles that best suited their tastes, ensuring a positive and engaging shopping experience.
- Expertly managed POS system transactions—covering credit, cash, exchanges, returns, and refunds—to ensure smooth, accurate cash flow with minimal intervention.
- Consistently recruited five or more customers per four-hour shift into the loyalty program, boosting productivity by 10% and contributing to customer retention.

• Warmly welcomed new and returning clients, building relationships that fostered strong customer loyalty.
• Accurately and confidently assessed each client's unique personal style, hair type, and daily routine to recommend the most suitable products, styling tips, and techniques for their lifestyle.
• Efficiently serviced 4-5 clients per full shift, enhancing overall productivity by 5%.
• Consistently upheld a sanitized and organized workspace that met OSHA standards, ensuring a safe and professional environment daily.

• Led and trained a team of 10 employees during high-demand holiday seasons, effectively achieving ambitious sales goals and contributing to a record-breaking holiday sales year for the store.
• Skillfully organized and managed shift schedules, ensuring compliance with company policies while accommodating employee availability.
• Developed an efficient system to assist over 500 customers per 8-hour shift during the holiday season, maintaining a high standard of service and promptly addressing any issues to ensure customer satisfaction.
• Oversaw the daily packing, shipping, and documentation of over 20 online orders, training team members in best practices for these processes.
• Managed stock and inventory with precision, documenting and organizing 200-300 items per shift and coaching team members in inventory management.
• Demonstrated adaptability by effectively covering the roles of up to three employees when necessary, reducing labor costs and boosting productivity by 50%.

• Warmly greeted 30-40 patients daily, assisting with new patient paperwork, verifying insurance, and preparing patients for their appointments.
• Efficiently scheduled over 50 patients each day, managing inquiries, resolving conflicts, and confirming appointments, which boosted productivity by 45%.
• Streamlined scheduling procedures by managing patient inquiries and appointments, reducing wait times and significantly improving patient satisfaction.
• Ensured smooth front desk operations by accurately verifying insurance information and managing patient records, supporting seamless billing and enhancing the patient experience.
• Implemented a proactive communication system to remind patients of upcoming appointments, resulting in a notable decrease in no-shows.
• Professionally translated essential medical terminology for Spanish-speaking patients, facilitating clear communication with the doctor and increasing Spanish-speaking patient visits by 60%.
• Organized and administered trial lenses, ensuring timely pick-ups and maintaining detailed records, contributing to a 20% increase in overall patient satisfaction.