Estefania Perez
Oradell,NJ
Summary
Experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Hands-on experience in customer service, payment processing and sales. Team player and eager to learn new processes to support overall organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teaching Assistant - PreK
Bell's Little Learners
Paramus, New Jersey
09.2025 - 10.2025
- Supported classroom activities by preparing learning materials for students.
- Assisted teachers in managing student behavior and fostering a positive environment.
- Facilitated small group instruction to enhance individual student understanding.
- Organized classroom resources and maintained an orderly learning space.
- Supervised children and participated with children in activities.
Customer Service Associate Cashier
Floor & Decor
Paramus, New Jersey
04.2025 - 09.2025
- Assisted customers with product inquiries and store navigation.
- Processed transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout area for efficient service.
- Handled customer returns and exchanges following store policies.
- Collaborated with team members to ensure excellent customer experiences.
- Addressed customer complaints professionally to ensure satisfaction.
- Handled cash accurately during each shift.
- Educated customers on loyalty programs and promotional offers.
- Provided excellent customer service by listening to customer needs and responding accordingly.
Swim Instructor
Wycoff YMCA
Wyckoff, New Jersey
10.2023 - 07.2025
- Instructed students in swimming techniques and water safety practices.
- Ensured safety protocols were followed during all swimming activities.
- Monitored student progress and provided constructive feedback on performance.
- Assisted in maintaining a clean and organized pool environment.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Created strategies to help meet needs of mentally and physically challenged swimmers.
- Handled student situations using logic and mediation skills.
Education
High School Diploma -
River Dell Regional High School
Oradell, NJ06-2025
Skills
- Problem resolution
- Customer service
- Effective communication
- Team collaboration
- Time management
- Critical thinking
- Strong work ethic
- Reliability and punctuality
- Multitasking and organization
- Attention to detail
Languages
Spanish
Native/ Bilingual
Certification
- Water Safety Instructor - June 2023
Affiliations
- Swimming
- Reading
- Getting into volunteering
References
Sarah Gomez
Phone Number: (862) 238-0791
Brandon Del Castillo
Phone Number: (929) 304-2160
Timeline
Teaching Assistant - PreK
Bell's Little Learners
09.2025 - 10.2025
Customer Service Associate Cashier
Floor & Decor
04.2025 - 09.2025
Swim Instructor
Wycoff YMCA
10.2023 - 07.2025
High School Diploma -
River Dell Regional High School