Estefania Quijada
Winter Garden,FL
Summary
Personally, delivering excellent customer service is one of my priorities; I always do my best to keep customers happy so they keep returning.
I am known for always bringing a hard-working spirit to my services as I tend to not only meet my set goals but exceed expectations. In my current position as an accounting assistant at Acosta Insurance, I help coordinate and manage an efficient work environment to better utilize the time and money of the employees. One of my best qualities is working in teams, as I enjoy helping others succeed with their goal. I get the chance to learn from them as well. Also, having been working in the executive field since I was 15 years old, I have enjoyed making connections with customers and providing to help better their experience with the firm.
As for myself, getting familiar with the staff, safety, and security is essential, as I take pride in learning new procedures quickly. I want to continuously improve your revenue and increase customer satisfaction, leading to higher customer retention.
Overview
6
6
years of professional experience
Work History
Accounting Assistant
Acosta Insurance
01.2022 - Current
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
- Handled day-to-day accounting processes to drive financial accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Input financial data and produced reports using [Software].
The Executive Assistant
Us Tranz LLC
02.2020 - 11.2021
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Front Desk
Miami Doral, AC hotel
01.2019 - 06.2020
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
CEO Assistant
Expo Supplies Online
01.2017 - 01.2019
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Screened personal and business calls and directed to appropriate party.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Wrote reports, executive summaries and newsletters.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Led staff and vendors in providing high level of service for owner and guests.
Education
Bachelor’s Degree - Fashion Marketing
University of Art And Design
06.2022
High School Diploma - undefined
Doral Academy Charter High School
2016
Skills
- Effective sales techniques
- Sales techniques
- Interpersonal skills
- Payment processing
- Issue and conflict resolution
- Strong organizational skills
- Instagram influencer
- Marketing experience
- Strong communication skills
- Customer service expert
- Personnel training
- Development
- High-end fashion knowledge
- Flexible scheduling
- Time management
- Excellent multi-tasker
- Microsoft, Excel
- Inventory control procedures
- General Ledger Management
- Commissioning Processes
- Payment Processing
- Budgets and Forecasting
Timeline
Accounting Assistant
Acosta Insurance
01.2022 - Current
The Executive Assistant
Us Tranz LLC
02.2020 - 11.2021
Front Desk
Miami Doral, AC hotel
01.2019 - 06.2020
CEO Assistant
Expo Supplies Online
01.2017 - 01.2019
Bachelor’s Degree - Fashion Marketing
University of Art And Design
High School Diploma - undefined
Doral Academy Charter High School
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