Estefania Quiroz
Miami,FL
Summary
Dynamic professional with a proven track record, excelling in enhancing client fitness levels and fostering positive environments. Exceptional customer service, demonstrated through increased costumer retention and member satisfaction. Skilled in providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers
Overview
5
5
years of professional experience
Work History
Gym Coach
Da Factory
08.2023 - Current
- Enhanced client fitness levels by designing and implementing personalized workout plans.
- Boosted gym membership retention through consistently providing excellent coaching and support to clients.
- Developed a positive gym environment by promoting teamwork, camaraderie, and sportsmanship among members.
- Increased member satisfaction with tailored strength training programs for various fitness goals.
- Maximized client performance through regular progress assessments and adapting training plans accordingly.
- Collaborated with fellow coaches to develop group exercise classes that catered to diverse interests and abilities of gym members.
- Strengthened relationships between the gym and local community organizations by participating in outreach events and partnering on wellness initiatives.
Server
Cancun Grill
06.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Physical Therapist
APAES
04.2022 - 06.2023
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Evaluated assistive devices such as braces or prosthetics to provide recommendations for improved function and comfort.
- Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Mentored new physical therapists, fostering a supportive learning environment and sharing clinical expertise.
- Educated patients on injury prevention strategies, promoting long-term wellness and reducing the risk of recurrence.
- Used pain management and relaxation techniques to reduce discomfort and stress.
Physical Therapist
COMFAMILIAR
07.2019 - 10.2021
- Used ERMs to chart patients' progress and update departmental records.
- Administered sports injury rehabilitation, facilitating return to pre-injury levels of activity.
- Extended post-operative rehabilitation to improve surgical outcomes and recovery.
- Discussed rehabilitation and reconditioning options to improve patients' function and quality of life.
- Assessed patient needs through physical exams and evaluations to develop personalized treatment plans.
- Implemented specialized physical therapy programs to improve functional mobility and reduce pain for patients with chronic conditions.
- Provided physical therapy services in both inpatient and outpatient settings.
Education
Certified - Orthopedic Manual Therapy And Instrumental Relief
Fisioterapia En Movimiento
Medellin, Colombia02.2021
Bachelor of Science - Physical Therapy
Fundación Universitaria Del Area Andina
Pereira, Colombia03.2019
High School Diploma -
Institution Educativa Boyaca
Pereira, Colombia12.2014
Skills
- Nutrition Coaching
- Cardiovascular fitness
- Speed and Agility
- Strength training
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Orthopedic Rehabilitation
- Balance training
- Injury Prevention
- Treatment Planning
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Gym Coach
Da Factory
08.2023 - Current
Server
Cancun Grill
06.2023 - 02.2024
Physical Therapist
APAES
04.2022 - 06.2023
Physical Therapist
COMFAMILIAR
07.2019 - 10.2021
Certified - Orthopedic Manual Therapy And Instrumental Relief
Fisioterapia En Movimiento
Bachelor of Science - Physical Therapy
Fundación Universitaria Del Area Andina
High School Diploma -
Institution Educativa Boyaca