Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
ESTEFANIA RAMIREZ

ESTEFANIA RAMIREZ

Driver, Special Vehicles
Sag Harbor,NY

Summary

Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations. Versatile with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts. Enthusiastic Head Cashier with 7 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.

Overview

13
13
years of professional experience

Work History

Point of Sale Associate

Marshalls & HomeGoods
Bridgehampton, NY
05.2022 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted customers with special services, account updates and promotional options.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Restocked and organized merchandise in front lanes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Learned [Job title] and [Job title] positions and provided backup at key times.
  • Set up new sales displays each [Timeframe].
  • Conducted inventory counts by adding each item in stock and documenting in [System].

Executive Assistant

ANA NELSON
Sag Harbor, NY
10.2020 - Current
  • Organized and coordinated conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Sourced and ordered office equipment and supplies.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Picked up and dropped off clients at airport.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.

Personal Car Driver

Uber And Lyft
Sag Harbor, NY
01.2017 - Current
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Obtained customer signatures to complete and process paperwork.
  • Checked in with dispatch service and updated with current location.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Delivered employees and materials to job sites daily.
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Worked directly with customers to assess damage and incompleteness of orders.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.

Warehouse Employee

T.J.MAXX BRIDGEHAMPTON
Bridgehampton, NY
02.2017 - 11.2020
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Performed inventory control, such as counting and stocking merchandise.
  • Wrapped pallets in shrink wrap prior to loading.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Operated forklifts to transfer inventory to and from target destinations.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Completed over [Number] customer orders each day in warehouse setting.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
  • Simplified shipping and receiving processes for improved workflow.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
  • Verified timely completion of tally sheets, slot changes, shuttle transfers and warehouse paperwork.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Assistant

PROVISION NATURAL FOOD MARKET
WATERMILL, NY
03.2017 - 09.2020
  • Answered customer questions about product availability and shipment times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Created and implemented standard operating procedures for records handling.
  • Used [Software] to prepare various correspondence, reports and other written material.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Managed over [Number] monthly invoices for organization of [Number] people and maintained accurate processing and verification.
  • Updated tracking spreadsheets with latest [Type] and [Type] information.
  • Found new sources for office supplies and closely monitored inventory use to cut costs by $[Amount].
  • Compiled [Type] reports for program leaders.
  • Successfully completed special projects to exceed goals of both [Type] department and overall organization.
  • Achieved [Result] by double-checking accuracy of [Type] forms and [Action].
  • Developed new filing and organizational practices, saving company $[Amount] per [Timeframe] in labor expenses.
  • Updated tracking system with [Type] information for program.
  • Maximized clerical staff productivity by reorganizing training program and effectively supervising [Number] employees.
  • Surpassed team goals by partnering with [Job title] and [Job title] to implement best practices and protocols.
  • Improved customer service rating by [Number]% by training [Number] new employees on proper phone handling techniques.
  • Implemented new data management system, expediting data retrieval by [Number]%.
  • Implemented new [Type] software to take meeting minutes and messages, transcribe notes from [Job title] and digitize over [Number] [Type] records.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Sales Representative

SUNNY 7 ELEVEN
Sag Harbor, NY
02.2017 - 10.2019
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices and availability.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Emphasized product features based on analysis of customers' needs.
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Created and updated customer accounts with relevant information.
  • Used CRM software to maintain detailed contact logs and account records.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.

ACCOUNTANT BOOKKEEPER

JUAN CARLOS DIAZ
Wainscott, NY
01.2014 - 05.2017
  • Maintained and processed invoices, deposits and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Organized and carried out proactive month-end, quarterly and year-end processes.
  • Calculated deductions and processed payroll for employees.
  • Reported financial data and updated financial records in ledgers and journals.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Verified postings to ledgers to confirm accurate entry and account balances.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Verified accurate recordkeeping processes, reducing financial inconsistencies.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Diminished financial discrepancies and managed monetary transactions.
  • Identified accounting errors by developing cross-referencing databases.
  • Created plans to remedy financial discrepancies and reconcile issues with records.
  • Increased customer satisfaction by filing taxes on time and promptly resolving issues.

Education

Bachelor of Arts - Clinical Psychology

MARIA AUXILIADORA
COLOMBIA PEREIRA
01.2017

Skills

  • Water Testing
  • Sweeping and Mopping
  • Inventory Records
  • Belt Conveyors
  • Price Identification
  • Tagging Updates
  • Product Location
  • Sales Promotion
  • Cooperative Attitude
  • Consultative Sales Approach
  • Shipment Procedures
  • Selling Techniques
  • Credits and Refunds
  • Returns Policies
  • Work Task Prioritization
  • Sales Presentation
  • Customer Relations
  • Inventory Stocking
  • Sales Growth
  • Cash Register Operation
  • Rewards Programs
  • Feedback Acceptance
  • POS Inventory System Operation
  • Customer Transactions
  • Sales Tracking
  • Gift Wrapping
  • Merchandise Packaging
  • Sales Meetings
  • Sales Strategies
  • Fitting Room Oversight
  • Loss Prevention Goals Monitoring
  • Legal Standards
  • Financial Accounting
  • Loyalty Programs
  • Critical Thinking
  • Customer Preferences
  • Register Management
  • Rewards Tracking
  • Equipment Sterility
  • Personal Sales
  • Closing Procedures
  • Credit and Debt Card Processing
  • Cash Counting
  • Advising and Coaching
  • Monitoring Accounts
  • Adaptable and Flexible
  • Social Perception
  • Checkout Station Oversight
  • General Cleaning
  • Customer Accounts Management
  • Brand Awareness
  • Operational Processes
  • Check Cashing
  • Food and Beverage Experience
  • Weight and Measurement
  • Customer Service and Assistance
  • Accounting Softwares
  • Employee Training
  • Pallet Jacks
  • Special Assignments
  • Team Management
  • Account Invoicing
  • Coin and Currency Counting
  • Total Sales Reconciliation
  • Know Your Customer
  • Coupon Redemption
  • Answering Customer Questions
  • Total Payment Calculation
  • Ticket Sales
  • Portion Control
  • Standard Operating Procedure
  • Data Integrity
  • Warranty Programs
  • Security Standards
  • Equipment Preparation

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved, which led to.
  • Supervised team of 5 staff members.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Point of Sale Associate

Marshalls & HomeGoods
05.2022 - Current

Executive Assistant

ANA NELSON
10.2020 - Current

Customer Service Assistant

PROVISION NATURAL FOOD MARKET
03.2017 - 09.2020

Warehouse Employee

T.J.MAXX BRIDGEHAMPTON
02.2017 - 11.2020

Sales Representative

SUNNY 7 ELEVEN
02.2017 - 10.2019

Personal Car Driver

Uber And Lyft
01.2017 - Current

ACCOUNTANT BOOKKEEPER

JUAN CARLOS DIAZ
01.2014 - 05.2017

Bachelor of Arts - Clinical Psychology

MARIA AUXILIADORA

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ESTEFANIA RAMIREZDriver, Special Vehicles