Estefania Reyes

Receptionist

Fontes Law Group,PC

08.2022 - 12.2023

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Maintained confidentiality of information regarding clients and company.
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing, and filing documents.
Assisted with onboarding new clients and securing paperwork completion.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Tracked important information on Callrails and Microsoft Outlook and ran reports or generated graphs using data.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Scheduled office meetings and client appointments for staff teams.
Sorted, received, and distributed mail correspondence between departments and personnel.
Collected payments, processed transactions and updated relevant records.