Estefania Reyes Blanco
Jacksonville,FL
Summary
Dynamic leader with proven success in customer service and accurate money handling, notably at Flight Adventure Park. Excelled in training and mentoring the team, enhancing operational efficiency and guest satisfaction. Achieved sales goals through strategic upselling with party calls and at the register, demonstrating exceptional problem-solving skills and a focus on impactful achievements.
Overview
7
7
years of professional experience
Work History
Shift Manager
Flight Adventure Park
05.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Handle party calls and ensure the guests have a "Once in a lifetime experience".
- Work closely with the GM and AM to ensure all weekly admin duties are completed and there is smooth operation day to day.
Shift Supervisor
Chic-Fil-A
01.2019 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Floor Manager
Journeys Kidz
12.2017 - 12.2019
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 4 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Consistently achieved sales goals by upselling and making recommendations.
Education
High School Diploma -
Robert E Lee
Jacksonville, FL05-2019
Skills
- Customer service focus
- Accurate money handling
- Opening and closing procedures
- Training and mentoring
Languages
Spanish
Full Professional
Timeline
Shift Manager
Flight Adventure Park
05.2023 - Current
Shift Supervisor
Chic-Fil-A
01.2019 - 05.2023
Floor Manager
Journeys Kidz
12.2017 - 12.2019
High School Diploma -
Robert E Lee
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