Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Estefania Reyes Blanco

Jacksonville,FL

Summary

Dynamic leader with proven success in customer service and accurate money handling, notably at Flight Adventure Park. Excelled in training and mentoring the team, enhancing operational efficiency and guest satisfaction. Achieved sales goals through strategic upselling with party calls and at the register, demonstrating exceptional problem-solving skills and a focus on impactful achievements.

Overview

7
7
years of professional experience

Work History

Shift Manager

Flight Adventure Park
05.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Handle party calls and ensure the guests have a "Once in a lifetime experience".
  • Work closely with the GM and AM to ensure all weekly admin duties are completed and there is smooth operation day to day.

Shift Supervisor

Chic-Fil-A
01.2019 - 05.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Floor Manager

Journeys Kidz
12.2017 - 12.2019
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 4 employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Consistently achieved sales goals by upselling and making recommendations.

Education

High School Diploma -

Robert E Lee
Jacksonville, FL
05-2019

Skills

  • Customer service focus
  • Accurate money handling
  • Opening and closing procedures
  • Training and mentoring

Languages

Spanish
Full Professional

Timeline

Shift Manager

Flight Adventure Park
05.2023 - Current

Shift Supervisor

Chic-Fil-A
01.2019 - 05.2023

Floor Manager

Journeys Kidz
12.2017 - 12.2019

High School Diploma -

Robert E Lee
Estefania Reyes Blanco