Summary
Overview
Work History
Education
Skills
Certifications
Header
Languages
Timeline
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Estefania Rivas

Miami,FL

Summary

Seeking a challenging role as a Restaurant Manager where I can apply my extensive experience in overseeing daily operations, managing staff, optimizing costs, and ensuring top-notch customer service. Dedicated to fostering a positive work environment, driving revenue growth, and exceeding business objectives in the hospitality industry.

Overview

7
7
years of professional experience

Work History

Restaurant Manager

Amelia's 1931
06.2023 - Current
  • Implemented new service standards and staff training programs to enhance customer satisfaction.
  • Optimized table turnover rates and menu offerings to drive revenue growth.
  • Managed daily operations to ensure efficiency, consistency, and quality in food and service.
  • Reduced staff turnover through effective leadership and employee development.
  • Coordinated profitable catering services for private events.
  • Optimized labor costs through strategic scheduling and cross-training.
  • Conducted performance evaluations and provided staff training.
  • Oversaw front-of-house staffing to minimize overtime.
  • Managed payroll, timekeeping, and personnel paperwork effectively.

Restaurant Manager

La Pecora Bianca Nomad
11.2021 - 05.2023
  • Managed FOH labor to ensure efficient operations within budget and labor laws.
  • Reported FOH hours and tips accurately to ensure timely compensation.
  • Assisted General Manager in hiring and terminations for team development.
  • Conducted training and evaluations for servers and bartenders to maintain service quality.
  • Managed petty cash and oversaw weekly inventory ordering for financial transparency.
  • Handled opening and closing duties for smooth operations.
  • Managed cash transactions with financial integrity.
  • Fostered a culture of hospitality and provided staff guidance.
  • Implemented upselling strategies to increase sales.
  • Analyzed customer feedback for service improvement.

General Manager

Sports Grill
08.2018 - 02.2021
  • Maintained optimal food and bar costs, implementing cost-control measures to ensure profitability.
  • Crafted comprehensive schedules for front-of-house (FOH), managerial, and back-of-house (BOH) staff to guarantee seamless operations.
  • Managed kitchen operations, including food preparation, quality control, and safety standards.
  • Handled LBW and food orders to minimize waste and optimize inventory.
  • Conducted monthly and weekly training sessions for staff development.
  • Led hiring, terminations, and recruitment strategies for a motivated team.
  • Monitored store performance and built relationships with vendors.

Assistant General Manager

Grovebay Hospitality Group
10.2016 - 09.2018
  • Conducted weekly inventory checks to maintain accurate stock levels and promptly resolve any discrepancies.
  • Implemented cost-control measures and analyzed vendor relationships to optimize procurement, resulting in a maintained food cost.
  • Managed all kitchen operations, including food prep, quality control, and adherence to health and safety standards.
  • Managed product levels according to PMIX to ensure ingredient availability and minimize shortages.
  • Created schedules for BOH and management staff, efficiently managing labor resources to maintain smooth operations.
  • Recorded all restaurant invoices to maintain precise financial records and support effective accounting practices.

Education

High School Degree -

Miami Senior High School
05.2015

Skills

  • Staff Development
  • Food Safety
  • Cost Control
  • Restaurant Operations
  • Conflict Resolution
  • Order Management
  • Kitchen Equipment Operation
  • Schedule Management
  • Purchasing Control
  • Complaint Resolution
  • Inventory Management
  • Reservation Coordination

Certifications

  • Food Manager Certification
  • ServSafe Certified

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Estefania Rivas, Restaurant Manager, +1 786 508 8130, stefanie_franc@yahoo.com, Miami, FL, 33155

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Restaurant Manager

Amelia's 1931
06.2023 - Current

Restaurant Manager

La Pecora Bianca Nomad
11.2021 - 05.2023

General Manager

Sports Grill
08.2018 - 02.2021

Assistant General Manager

Grovebay Hospitality Group
10.2016 - 09.2018

High School Degree -

Miami Senior High School

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Estefania Rivas