Estefania Rizzo
Temecula,CA
Summary
Experienced Administrative Representative with a talent for anticipating professional needs and proactively resolving problems. Exceptional skills in promoting organization and availability through effective schedule development. Strong customer service and conflict management abilities. Dedicated to delivering exceptional support and ensuring smooth operations with a focus on efficiency and problem-solving.
Overview
10
10
years of professional experience
Work History
Credentialing Specialist III
Aya Healthcare
09.2021 - 06.2024
- Accomplished Credentialing Specialist III with 2+ years of experience in managing complex credentialing processes for healthcare organizations
- Proven expertise in ensuring compliance with regulatory standards and optimizing provider enrollment
- Skilled in maintaining meticulous records, resolving discrepancies, and fostering positive relationships with providers and staffing agencies
- Adept at leveraging advanced credentialing software and databases to streamline operations and enhance accuracy
- Known for delivering exceptional service and consistently meeting deadlines in fast-paced environments
- Seeking to leverage extensive knowledge and skills to contribute effectively to a dynamic healthcare team
Administrative Representative
Del Mar Recovery Solutions
12.2016 - 02.2020
- Responsible for all post- repo paperwork
- Assisted customers with difficulties while trying to obtain their vehicles
- Resolved repossession issues quickly by using accuracy and empathy, effectively reducing customer complaints
- Liaised between clients and vendors and maintained effective lines of communication
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Communicated with clients via phone and email to confirm accurate client information
- Followed up on cases to ensure proper paperwork and documents were uploaded successfully for each case
- Used multi- phone line to answer calls from agents regarding approved vehicles for repossessions
- Used multiple databases to input information regarding customers and to communicate with agents
Sales Representative
Mosaic Sale Solutions
08.2014 - 05.2015
- Developed and delivered engaging sales presentations to convey product benefits
- Assist customers with technical difficulties
- Hosted educational workshops for customers where they can engage in one-on-one interactions for their devices
- Communicated with customers to understand needs and recommend appropriate solutions
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Utilized professional sales techniques to persuasively communicate with clients
- Build strong rapport with clients by understanding needs and clearly explaining products
Education
High School Diploma -
El Camino High School
Oceanside, CA06.2010
Skills
- Client Relationship Management
- Database Management
- Proficient in Multi-Line Phone Systems
- Administrative Support
- Fluent in Spanish
- Typing Proficiency: 45 WPM
- Strong Detail Orientation
- Accurate Document Management
- Strong Verbal Communication
- Customer Complaint Resolution
- Driven Commitment
- Versatile Solution Seeker
- Adaptable Learner
- Proficient in Written and Oral Communication
- Effective Time Management Under Stress
Languages
Spanish
Native or Bilingual
Timeline
Credentialing Specialist III
Aya Healthcare
09.2021 - 06.2024
Administrative Representative
Del Mar Recovery Solutions
12.2016 - 02.2020
Sales Representative
Mosaic Sale Solutions
08.2014 - 05.2015
High School Diploma -
El Camino High School
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