Estefania Romero
Houston,TX
Summary
Accomplished bilingual professional with a strong background in customer service, sales, and team leadership in fashion retail environments. As a former key holder, demonstrated responsibility in overseeing store operations, handling opening and closing duties, and ensuring team productivity. Proven ability to enhance customer experiences, exceed sales goals, and collaborate effectively. Known for exceptional communication skills, attention to detail, and a commitment to providing a welcoming and organized shopping environment.
Overview
6
6
years of professional experience
Work History
Receptionist/Medical Assistant
Clinical Trial Network
12.2021 - 10.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Proven ability to communicate effectively with patients and team members.
Sales Associate/Retail Sales Key Holder
Fashion Boutique
01.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Strong communication skills
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Proven ability to work collaboratively with team members to meet sales goals and maintain a positive customer experience
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
Sales Associate
Fashion Q
08.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled sales transactions and assisted in inventory management.
- Maintained cleanliness and organization of the store.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Forever 21
01.2019 - 06.2020
- Provided customer service, including assisting with product selection.
- Helped with store organization and visual merchandising.
- Strong personal selling skills and excellent customer relationship management.
- Excellent verbal and written communication skills in both Spanish and English, ensuring effective interactions with diverse customers and team members.
Education
The College of Health Care Professions
TX06-2021
High School Diploma -
Bellaire Senior High School
Houston, TX06-2020
Skills
- Customer Service
- Team Leadership
- Telephone skills
- Data Entry
- Bilingual
- Excellent verbal skills
Timeline
Receptionist/Medical Assistant
Clinical Trial Network
12.2021 - 10.2024
Sales Associate/Retail Sales Key Holder
Fashion Boutique
01.2021 - 12.2021
Sales Associate
Fashion Q
08.2020 - 12.2020
Sales Associate
Forever 21
01.2019 - 06.2020
The College of Health Care Professions
High School Diploma -
Bellaire Senior High School
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