Hi, I’m
Estefania Ruiz
Suisun,CA
Overview
6
years of professional experience
Work History
Arbys
Drive-Thru Cashier
09.2021 - 01.2024
Job overview
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained accurate records of transactions following company procedures.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Supported store management by performing inventory checks and restocking items as needed throughout shifts.
- Performed cash, card and check transactions to complete customer purchases.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Balanced cash drawer at beginning and close of shift.
- Balanced cash registers at the beginning and end of each shift, ensuring accurate accounting records were maintained.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Assisted customers with menu items and accurate order fulfillment.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Resolved problems with orders quickly and offered refund or replacement.
Adalberto's Mexican Food
Cashier
07.2018 - 06.2019
Job overview
- Upsold additional products and services to customers, increasing revenue.
- Welcomed customers and helped determine their needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Used POS system to enter orders, process payments and issue receipts.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
UnidepMexico
07.2012
Skills
- Creative Thinking
- Organizational Skills
- Food safety awareness
- Accounting Software
- Price Identification
- Safe Food Handling
- Teamwork and Collaboration
- Continuous Improvement
- Product Knowledge
- Customer Service
- Product restocking
- Multitasking and Organization
- Upselling
- Food handling
- Customer Relations
- Goal Setting
- Reliable and Responsible
- Payment Collection
- Food handling safety
- Cleaning and sanitation
- Excellent Communication
- Stress Tolerance
- Loss Prevention
- Till Counting
- Inventory Management
- Currency counting
- Cleanliness and hygiene
- Cash register systems
- Order Taking
- Service Minded
- Adaptable and Flexible
- POS System Operation
- Product Recommendations
- Cash Register Operations
- Microsoft Office
- Relationship Building
- Coin and Currency Counting
- Decision-Making
- Basic Mathematics
- Multitasking Abilities
Timeline
Drive-Thru Cashier
Arbys
09.2021 - 01.2024
Cashier
Adalberto's Mexican Food
07.2018 - 06.2019