Estefania Subero

• Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, cancelling services and transferring calls to the right departments
• And recording payments and assisting travel partners with arranging guest preferences
• Coordinating with housekeeping and room reservation staff on a continuous basis to maintain accurate status of all guest rooms.
• Utilized variety of organizational and communication skills to drive guest satisfaction.

· Receive inbound calls transferred from various sources to promote company products.

· Sell approved vacation packages to customers over the phone.

· Explain the details and sales terms of vacation offers.

· Answer all customer questions appropriately and effectively.

· Provide outstanding service to ensure customer expectations are met or exceeded.

· Supervise all units in perfect condition for check in date -Keep in touch with guests so I can assist them as much as I was able to.

· Taking payment and proving the authenticity of the reservation.

· Have a good relationship with the management of each property. Keep track of housekeeping duties.

· Running weekly reports for occupancy and client’s reviews.

· Responsible of blocking the house accordingly to all requests previously made by the guests.

· Applying proper blocking strategies and allotting rooms to VIP and regular guests walking in unannounced.

· Coordinating with housekeeping and room reservation staff on a continuous basis to maintain accurate status of all guest rooms.

· Answering calls of reservation inquiries in a professional manner. Handled complaints on an urgent basis and ensured the guest needs are fulfilled.

• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Established administrative work procedures to track staff's daily tasks.
• Scheduled office meetings and client appointments.