Estefania Lacoa
Entrepreneur
Miami,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Entrepreneur
LacoaSports
Miami, Florida
01.2014 - Current
- Engineered innovative sports products based on market research and customer feedback.
- Established partnerships with local sports teams to boost brand visibility.
- Managed supply chain logistics, ensuring timely delivery of all products.
Director of Quality Assurance
Redventures
Miami, Florida
01.2003 - 01.2013
- Led quality assurance initiatives to enhance product reliability and performance.
- Developed and implemented quality control standards across various departments.
- Collaborated with cross-functional teams to address quality-related issues promptly.
- Trained staff on quality assurance processes and best practices effectively.
- Analyzed customer feedback to identify areas for quality improvement.
- Managed reporting systems for tracking quality metrics and trends consistently.
- Fostered a culture of continuous improvement through regular training sessions.
- Participated in relevant professional development activities such as conferences, seminars, and webinars in order to stay up-to-date on best practices within the field of Quality Assurance.
- Monitored trends in customer complaints and returns to identify potential issues with product and service quality.
- Managed Quality Assurance team members by providing direction, motivation, coaching, and mentoring as needed.
- Developed and executed a comprehensive quality assurance strategy to meet organizational objectives.
- Provided guidance on developing appropriate corrective actions when necessary.
- Collaborated with other departments to develop strategies that improve overall product or service quality.
Skills
- Team leadership
- Training and development
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Adaptability
- Brand building
- Customer relations
- Innovative mindset
- Supervision and training
Languages
Spanish
Native language
English
Advanced (C1)
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Entrepreneur
LacoaSports
01.2014 - Current
Director of Quality Assurance
Redventures
01.2003 - 01.2013