Estefania Mejia
Stamford,CT
Summary
Dynamic Account Manager with a proven track record at THE GUTTER GUYS, excelling in customer service and relationship building. Skilled in financial management and process improvement, I leverage my bilingual communication abilities to enhance client interactions and drive sales success. Passionate about fostering team collaboration and achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Account Manager
THE GUTTER GUYS
Stamford, US
05.2023 - 08.2025
- Receive a high volume of inbound calls and emails
- Sales
- Identify the reason for the customer's call, collect relevant information and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Process payments
- Receive job confirmations by phone and email
- Assist with job scheduling
- Attend trainings to maintain up-to-date skills and knowledge
- Customer relations
- Dispatching
- Accounts payable duties
- Assisted with hiring processes.
Office Administrator & Billing Specialist
Sean Michael Juarez & Associates, LLC
Stamford, US
03.2021 - 03.2022
- Work in a client-facing position
- Handle incoming and outgoing telephone calls and emails to and from clients in a professional manner.
- Relay calls and messages to appropriate personnel
- Maintain busy calendar, including the scheduling, confirming and re-scheduling of appointments as needed.
- Receive and process incoming mail, notices, documents
- Contact clients regarding billing and retainer issues
- Assist in managing day-to-day and proactive collection's operations
- Monitor payment arrangements and ensure compliance
- Contact clients regarding past-due invoices
- Proactively track and order office supplies and materials
- Be discreet and diplomatic at all times, particularly with sensitive or confidential information.
- Answer phones/emails
- Scan and copy documents
- Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy
- Supervise members of the administrative staff, equally dividing responsibilities to improve performance
- Manage agendas, travel plans and appointments for upper management
- Manage emails, letters, packages, phone calls and other forms of correspondence
- Support bookkeeping and budgeting procedures for the company
- Create and update databases and records for financial information, personnel and other data
- Submit reports and prepare proposals and presentations as needed
- Assist colleagues whenever there is an opportunity to do so
- Financial requests, including reimbursements, accounts receivable/payable
- Assist in the onboarding process for new hires
- Maintain electronic and hard copy filing
- Made sure all items are invoiced and paid in a timely manner.
- As the law firm administrator and billing specialist, I was responsible for the bookkeeping, human resources, office management, and payroll.
- I overlooked the legal staff of non-attorney personnel, such as legal assistants and paralegals.
- My job duties included running payroll and managing the budget, ordering supplies, writing up contracts, and promoting the law firm.
- While working at this immigration firm I also did event planning, brought in some structural changing ideas, and was an aid for the receptionist as well as the paralegals.
Accounts Receivable Clerk
Pyramid Real Estate Group
Stamford, US
09.2018 - 03.2021
- Hybrid remote position after pandemic started!
- Posts customer payments by recording checks and credit card transactions.
- Posts revenues by verifying and entering transactions form lock box and local deposits.
- Updates receivables by totaling unpaid invoices.
- Maintains records by microfilming invoices, debits, and credits.
- Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers;
- Resolves valid or authorized deductions by entering adjusting entries.
- Resolves invalid or unauthorized deductions by following pending deductions procedures.
- Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department.
- Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.
- Protects organization's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes accounting and organization mission by completing related results as needed.
Salon Coordinator/Receptionist
AVANTI HAIR SALON
White Plains, US
12.2017 - 08.2018
- The basic function of Salon Coordinator is to provide support for salon Stylists and Owner.
- I also did Social media managing this included taking before and after pictures of clients as well as content creating for holidays and special occasions.
- I also serviced customers and prospects, managing sales people and solicitors, assisting with events, managing retail products, cleaning and upkeep of the salon, and administrative duties.
Sales Associate
Sprint
Stamford, US
01.2017 - 11.2017
- Assisted customers with inquires and sales
Education
Architectural Engineering Tech -
Norwalk Community College
Norwalk, CT05-2018
High School Diploma -
Stamford High School
Stamford, CT01-2014
Skills
- Microsoft Windows proficiency
- Financial management (AP/AR)
- Accounting principles and practices
- Office operations management
- Leadership development
- Sales strategies and account oversight
- Social media engagement
- Administrative assistance skills
- Effective organization techniques
- Human resources management
- Bilingual (Spanish) communication skills
- Outlook expertise
- Process improvement methodologies
- Customer service strategies
- Reconciliation and accounting entries
Languages
- Spanish, Expert
- English, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Account Manager
THE GUTTER GUYS
05.2023 - 08.2025
Office Administrator & Billing Specialist
Sean Michael Juarez & Associates, LLC
03.2021 - 03.2022
Accounts Receivable Clerk
Pyramid Real Estate Group
09.2018 - 03.2021
Salon Coordinator/Receptionist
AVANTI HAIR SALON
12.2017 - 08.2018
Sales Associate
Sprint
01.2017 - 11.2017
Architectural Engineering Tech -
Norwalk Community College
High School Diploma -
Stamford High School