ESTEFANI HERNANDEZ
Angleton,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Saenz and Sons Inc
11.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Firewatch/Hole Watch
KCG Industrial
10.2022 - 10.2022
- Ensured our worksite is safe and all potential hazards around our site are eliminated
- Actively support colleagues with a range of responsibilities accurately and safely
- Enforced safety regulations and protocols on and off the jobsite
- Maintained the upmost cleanliness, while supervising colleagues from varies emergencies
- Verified that team members wore personal protective equipment in construction areas.
- Maintained safe and healthful job site while meeting or exceeding standard safety policies.
Cashier
Popeye's Louisiana Kitchen
05.2021 - 10.2022
- Oversee work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance
- Promote specific item options to drive sales and achieve add-on purchases
- Assist with purchases, locating items and signing up for rewards programs
- Effectively train new team members on cash register operations and customer service
- Maintain high standards of customer service during high volume, fast-paced operations
- Accurately operate cash register, collect payments, and provide correct change
- Complete daily recovery tasks to keep areas clean and neat for maximum productivity
- Used POS system to enter orders, process payments and issue receipts.
Service Team Lead
La Casona Restaurant
08.2019 - 10.2019
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service
- Maintained the highest standards of cleanliness while efficiently meeting dining room needs in a fast-paced environment
- Served beverages and offered refills to promote excellent customer service
Education
AAS - Chemical Technology, Process Operations
Brazosport College
Lake Jackson, TX05.2022
Skills
- Bilingual Communication Skills in Spanish and English
- Problem Resolution
- Timely Adaptation to Procedures
- Hands-On Mechanical Ability
- Excellent organizational and interpersonal skills
- Service Excellence
- Information Extraction from Visual Data
- Transaction Management
- Microsoft Excel
Community Extracurricular Activity
- Assist at a local church with raising and distributing food for food drives
- Assisted as a translator, processing and collecting information in customer service
- Participate in guiding and developing a relationship at a church youth group
- Volunteer at the library, check in books for customers, help organize and gather books
Timeline
Administrative Assistant
Saenz and Sons Inc
11.2022 - Current
Firewatch/Hole Watch
KCG Industrial
10.2022 - 10.2022
Cashier
Popeye's Louisiana Kitchen
05.2021 - 10.2022
Service Team Lead
La Casona Restaurant
08.2019 - 10.2019
AAS - Chemical Technology, Process Operations
Brazosport College
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