Estefani Segura
Fontana,CA
Summary
Experienced sales and customer service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Cellular Sales-Verizon Authorized Retailer
Riverside, CA
05.2019 - Current
- Boost brand awareness, implement promotional campaigns and employ sales tactics for cellphone services.
- Set up appointments with potential and current customers to discuss new products and services.
- Assist with the development of a sufficient sales team.
- Demonstrate products and specific features of our many products.
- Mentored and trained staff in proper systems usage and company policies.
- Reach out to customers after completing sales to evaluate satisfaction and determine immediate service requirements.
- Use consultative sales approach to understand and meet customer needs.
- Process sales, bill payments, and account changes for customers.
- Deal with and resolve customer escalations when presented at work.
- Perform supply orders and inventory counts to minimize loss
- Consistently meet monthly sales goals and help the rest of the team meet theirs as well
- Approach colleaugues in a professional manner when it comes to disciplinary action.
- Monitor the sales floor to insure maximum productivity amongst all reps.
- Achieved level 4 elevate and working towards getting to level 5.
- Motivate my peers to do better by doing ''team huddles'' and speaking about relevant daily driver information.
- Strengthened organization in the store to maximize overall environmental experience.
- Implementing team selling to maximize store sales numbers.
Lead Assistant Manager
Off Broadway Shoes Warehouse
Ontario, CA
09.2013 - Current
- Count cash drawers and prepare bank deposits.
- Assign employees to specific duties to best meet the needs of the store.
- Instruct staff on appropriately handling difficult and complicated sales.
- Hire, train and evaluate personnel in sales and marketing.
- Examine merchandise to verify that it was correctly priced and displayed.
- Plan budgets, authorized payments and merchandise returns.
- Schedule and lead weekly store meetings for all employees.
- Increase profits through effective sales training and troubleshooting profit loss areas.
- Report to store manager and district manager regarding all store and staff issues.
- Complete profit and loss performance reports.
- Interview job candidates and make staffing decisions.
- Investigate and resolve customer inquiries and complaints in a timely and empathetic manner.
- Maintain cleanliness and presentation of stock room, office area, and sales floor.
- Design displays to make the store experience interactive, engaging and reassuring according to merchandise guidelines.
- Communicate all store initiatives and promotions to customers to generate return business.
- Provide an elevated customer experience to generate a loyal clientele.
- Answer an average of 15 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Contribute to annual store sales of an average of five million dollars per year.
- Participate in physical inventory counts every 6 months.
- Coach staff members on poor performance. Work on maintaining a strong, motivated team.
Sales Associate
Sean John Outlet Store
Ontario, CA
09.2013 - 01.2014
- Responded to customer questions in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organization in assigned sales area.
- Prioritized assisting customers over completing other routine tasks in the store.
- Built relationships with customers to increase likelihood of repeat business.
- Contributed to team success by exceeding weekly sales goals.
- Operated a cash register for cash, check and credit card transactions.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Used time efficiently when not servicing , including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Created appealing mannequin displays according to merchandise guidelines.
Education
High School Diploma -
Savanna High School
Anaheim, CA2012
Undergrad Requirements
Cypress College
Cypress, CASkills
- Team leadership
- Staff development
- Strong verbal communication
- Strong written communication
- Conflict resolution
- Extremely organized
- Self-motivated
- Persuasive
- Data management
- Bilingual (fluent in Spanish)
- Fashion oriented
- Client assessment and analysis
- Microsoft Word/ Microsoft Excel
- Sale expertise
- Customer-focused
- Staff education and training
- Accurate cash handling
- Shipping, receiving and warehousing
- Excellent time management skills
- Complaint resolution
- Account service
- Network development
- Recruiting and interviewing
- Sales growth
Timeline
Assistant Manager
Cellular Sales-Verizon Authorized Retailer
05.2019 - Current
Lead Assistant Manager
Off Broadway Shoes Warehouse
09.2013 - Current
Sales Associate
Sean John Outlet Store
09.2013 - 01.2014
High School Diploma -
Savanna High School
Undergrad Requirements
Cypress College