Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Estefannie V. Gomez

Jacksonville,FL

Summary

Dedicated professional with extensive experience in customer service, financial services, and educational support. Demonstrated adaptability across various industries, consistently delivering high-quality service and effective problem-solving. Bilingual in English and Spanish, skilled in collaborating with diverse teams and managing sensitive information. Committed to continuous learning and enhancing organizational success through individualized client support.

Overview

10
10
years of professional experience

Work History

ESOL Paraprofessional

Duval County Public Schools
Jacksonvi, FL
01.2023 - Current
  • Assisted classroom teachers by providing individualized support and reviewing lesson materials.
  • Delivered interpretation and translation services for students facing language barriers.
  • Collaborated with teachers to implement accommodations in individualized education plans (IEPs).
  • Monitored student behavior, applying positive interventions to enhance inclusivity.
  • Supervised group instructional activities and testing, ensuring effective student guidance.

Customer Service Specialist

Prudential
Jacksonville, FL
03.2019 - 01.2023
  • Managed participant inquiries on retirement plans and structured settlement accounts.
  • Served as intermediary with plan administrators to process payment adjustments and refunds.
  • Clarified contract details and annuity terms for structured settlement annuitants.
  • Addressed discrepancies and facilitated document processing for annuitants.

Home Loan Customer Service Representative

Bank of America
Jacksonville, FL
07.2018 - 03.2019
  • Addressed inquiries on loan types and documentation, delivering precise responses to customers.
  • Executed payment processing and maintained updated banking and personal account details.
  • Investigated and resolved intricate customer requests, ensuring strict policy compliance.

Bilingual Customer Service Specialist

JP Morgan Chase
Orlando, FL
01.2015 - 12.2017
  • Processed high-volume inbound calls within fast-paced environment.
  • Successfully resolved customer disputes related to payments and account issues.
  • Assisted customers with product information, account openings, and service options in English and Spanish.

Loan Operation Analyst

FIS
Orlando, FL
01.2017 - 08.2017
  • Delivered exceptional customer service for mortgage and consumer loans, resolving issues promptly.
  • Managed HELOC account maintenance and processed payoff requests to enhance client satisfaction.
  • Compiled loan servicing reports to support operational transparency.
  • Researched customer inquiries meticulously, ensuring swift follow-up communication.

Education

High School Diploma -

SANDALWOOD
Jacksonville, FL
01-2006

Skills

  • Effective communication
  • Collaborative teamwork
  • Supportive instruction
  • Flexible adaptability
  • Multitasking organization
  • Behavioral intervention strategies
  • Positive Behavior Interventions and Supports (PBIS)
  • Problem solving
  • Conflict resolution
  • Bilingual communication
  • Payment processing
  • Customer service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

ESOL Paraprofessional

Duval County Public Schools
01.2023 - Current

Customer Service Specialist

Prudential
03.2019 - 01.2023

Home Loan Customer Service Representative

Bank of America
07.2018 - 03.2019

Loan Operation Analyst

FIS
01.2017 - 08.2017

Bilingual Customer Service Specialist

JP Morgan Chase
01.2015 - 12.2017

High School Diploma -

SANDALWOOD

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